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AI Tools Management

Define and manage the external tools that the AI agents might integrate with.

The AI Tools extend the capabilities of Emporix Agentic AI by connecting it to third-party platforms and allowing agents to act directly within those environments. Tools enable Emporix AI agents to go beyond the core platforms functionalities and interact with other services your business uses. The agents can perform actions or retrieve information directly from various external systems.

Currently, the only supported AI Tool is Slack. This tool is natively used by the Emporix Support Agent. In the future, the AI Tools library will grow into a hub for connecting more third-party services. When creating custom agents, merchants will have the flexibility to decide which tools should be attached. This allows you to tailor agents precisely to your unique business processes and integrate them deeply with your existing software ecosystem.

Slack Tool

A prime example is the Slack tool, which enables collaboration with the Emporix Support Agent within a Slack workspace. Configuration of the Slack tool allows the Emporix Support Agent bot to be installed in the selected workspace. Once it's done, your team can interact with the Emporix system directly in the context-aware Slack channels. For instance, they can inquire about orders, returns, or product updates, right where your team communicates with each other. This functionality fosters seamless collaboration and reduces the need to switch between different applications.

Configuring Slack tool

There are two ways of configuring a Slack tool depending on your setup: automatic and manual.

1

Choose to add new tool

In the Agentic AI -> AI Tools, choose Add new tool.

2

Choose the way to install the Slack tool

In the creation form, the Tool Type is already prefilled with slack. Configure Slack automatically or manually, depending on your requirements.

  • Automatic configuration

    Select the Add to Slack to install Emporix Slack AI automatically.

    Add Slack Tool

    You are taken to the Slack authorization page. Select the workspace to install the Emporix Support Agent bot and confirm the decision. The configuration happens in the background and you are redirected back to the AI Tools view in the Management Dashboard.

    Slack tool installed

    The Bot Token gets encrypted and is never exposed.

    As the automatic method of configuration fetches the necessary details for you, it is the simplest and recommended way for Slack tool installation.

  • Manual configuration

    Use the manual configuration option when you already have the Slack bot installed in your workspace and you want to connect it with Emporix.

    Choose the option to Provide the values manually and fill in the details to enable connection.

    Manual configuration

    The details specific to Slack integration:

    • Team ID - The unique identifier of the Slack workspace

    • Bot Token - The token associated with the Slack tool

    Providing these values manually makes it possible to link the Emporix Support Agent with your existing bot setup, without a new installation requirement.

3

Check Slack bot installation

Navigate to your Slack workspace and verify that the Emporix Support Agent is available. Once the Complaint Agent or Anti-Fraud Agent creates the context for a specific case, you'd be able to call the Support Agent in Slack to inquire about the relevant details.

Best practices for AI Slack tool

  • Use the automatic "one-click" installation whenever possible for the easiest setup and convenience. This approach handles everything for you - no need to copy tokens or IDs.

  • If you manage Slack in a highly controlled environment, manual configuration might be more appropriate as it provides more flexibility.

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