Slack AI Tool

Use the Slack tool within the AI agents to foster agents collaboration.

A prime example of AI Tools is the Slack tool, which enables collaboration with the Emporix Support Agent within a Slack workspace. Configuration of the Slack tool allows the Emporix Support Agent bot to be installed in the selected workspace. Once it's done, your team can interact with the Emporix system directly in the context-aware Slack channels. For instance, they can inquire about orders, returns, or product updates, right where your team communicates with each other. This functionality fosters seamless collaboration and reduces the need to switch between different applications.

Configuring Slack tool

There are two ways of configuring a Slack tool depending on your setup: automatic and manual.

1

Choose to add new tool

In the Agentic AI -> AI Tools, choose Add new tool.

2

Choose the way to install the Slack tool

In the creation form, the Tool Type is already prefilled with slack. Configure Slack automatically or manually, depending on your requirements.

As the automatic method of configuration fetches the necessary details for you, it is the simplest and recommended way for Slack tool installation.

• Automatic configuration

  Select the Add to Slack to install Emporix Slack AI automatically.

  You are taken to the Slack authorization page. Select the workspace to install the Emporix Support Agent bot and confirm the decision. The configuration happens in the background and you are redirected back to the AI Tools view in the Management Dashboard.
• Manual configuration

  Use the manual configuration option when you already have the Slack bot installed in your workspace and you want to connect it with Emporix.

  Choose the option to Provide the values manually and fill in the details to enable connection.

  The details specific to Slack integration:

  • Team ID - The unique identifier of the Slack workspace.

  • Bot Token - The token associated with the Slack tool.

  Providing these values manually makes it possible to link the Emporix Support Agent with your existing bot setup, without a new installation requirement.

  The Bot Token gets encrypted and is never exposed.

3

Check Slack bot installation

Navigate to your Slack workspace and verify that the Emporix Support Agent is available. Once the Complaint Agent or Anti-Fraud Agent creates the context for a specific case, you are able to call the Support Agent in Slack to inquire about the relevant details.

Best practices for AI Slack tool

• Use the automatic "one-click" installation whenever possible for the easiest setup and convenience. This approach handles everything for you - no need to copy tokens or IDs.

• If you manage Slack in a highly controlled environment, manual configuration might be more appropriate as it provides more flexibility.