Introduction

End-to-end stories and use cases between the end customer and the merchant.

This section walks through end-to-end customer journeys in the commerce frontend. Each story pairs customer-facing steps with matching merchant actions in the management dashboard. You can expect practical flows like browsing, ordering, quoting, returns, and company user management.

Orders

From checkout in the storefront to order handling in the dashboard.

Quotes

Request and negotiate quotes, then convert them into orders.

Returns

Initiate returns in the storefront and process them in the dashboard.

User Management and Approvals

Assign company roles and run role-based order approvals in the storefront.

Personalized Commerce

Use customer segments for personalized assortments and redeem coupons at checkout.

For more details about the merchant side in the Emporix solution, see the Management Dashboard guides.