# Returns and Claims

The **Returns & Claims** section allows customers to manage returns and post-purchase claims. They can submit a return request for eligible orders, provide a reason, and track its progress - such as pending review, approved, or completed.

Returns are initiated from **Order Management** → **Order History**. The order list includes key details such as order number, status, value, customer, dates, delivery address, shipping cost, and payment method. You can use **Search** orders or **Show all orders** to find specific entries.

In the Action column, the Return option is available only for orders with a COMPLETED status. For other statuses, such as CREATED, the option remains disabled until the order meets the eligibility criteria defined in your configuration. If a return has already been requested for a completed order, the customer receives a notification that the request was already sent - it's not possible to send it again.

<figure><img src="/files/0dol850oLWDHvZDbGa1A" alt="My Orders table in the account area with order details and Return action per row"><figcaption><p>Order History — My Orders, with return actions for eligible completed orders</p></figcaption></figure>


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