Orders

The Orders view shows sales orders created from Order Intake Cockpit processing, including order status and order details for follow-up.

The Orders view lists all successfully processed customer orders that were created from emails with attachments or by uploading documents directly in the cockpit. Only orders that came through the email channel are displayed.

The table provides key order details, including order number, link to the related order intake document, status, customer, order date, delivery date, delivery address, payment, and order value.

Use this view to verify that order intake processing has resulted in the expected orders and to access individual records for further review or follow-up.

Orders displayed in the Order Intake Cockpit are also visible in the Management Dashboard. However, orders from channels other than email are not shown here.

Orders — sales orders from order intake

Order details

The Order details view shows the full information for a selected order. Open an Order number from the table to access this view. It allows you to review all data captured during the order intake process.

At the top of the page, you see the order identifier along with a status badge.

The page is organized into sections that group key information:

• Order - Includes data such as date, channel, site, market, and payment method.

• Customer - Displays details such as name, email, customer ID, and company.

• Addresses - Shows both Ship To and Bill To information.

The order items table lists all products included in the order. For each item, you can review the product (image, identifier, and label), as well as quantity, net price, tax, and gross price.

Order details view