Product Features
Find out what has recently been changed in Emporix products.
Dynamic Product Menu, Category View, and Facet-Based Filtering with BatteryIncluded
Overview
We have enhanced the B2B Commerce Frontend by introducing dynamic product menus, category navigation, and facet-based filtering on product and search list pages, powered by BatteryIncluded as the search provider.
Developers starting with the B2B Commerce Frontend do not have to rebuild product menus using dynamic data. Instead, the main navigation dynamically fetches and renders real-time category structures based on product catalog information indexed by BatteryIncluded.
While the platform maintains full flexibility to connect any preferred search provider, this native implementation ensures customers can immediately use category-based filters to drill down into broad product listings and search results rather than navigating an unfiltered flat list.
New features
Product menu
Developers and integrators save implementation time because the storefront navigation menu automatically adapts to dynamic category data, eliminating the need to write manual logic to wire up a live menu.
Product list page and search results page
Customers can find exactly what they are looking for much faster by easily narrowing down broad product lists or search results into precise categories, drastically reducing browsing friction, maximizing search relevance, and driving conversion performance.
Filter support and search facet synchronization
Business teams can configure and update search filters directly within the search provider. The B2B Commerce Frontend updates automatically, speeding up time-to-market and improving customer navigation without development costs.
Search by product categories
Improves customer experience and increases conversion by extending search to find not only products, but also product categories.
Fixes and improvements
None as this is a new feature.
Known problems
None as this is a new feature.
Documentation and links
B2B Commerce Frontend:
Commerce Engine:
Indexing Service - Mixin Allowlist for BatteryIncluded
Overview
Emporix now gives businesses more control over which custom product information is sent to BatteryIncluded.
With the new mixin path allowlist, companies can define exactly which additional product attributes should be included in the search index. This makes it easier to create relevant search experiences, support advanced filtering, and expose business-specific product information without indexing unnecessary data.
New features
Configurable mixin path allowlist
Gain full control over the data used in search, while your customers receive more accurate and relevant results.
Support for custom product attributes
Create tailored search and filtering experiences, helping your customers find and compare the right products faster.
Focused search data
Reduce unnecessary data processing and keep the index focused, giving your customers a faster and more precise product discovery experience.
Flexible search configuration
Introduce new filters and search use cases more easily, while your customers benefit from continuously improved ways to discover products.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
API Reference:
User Guides:
Wishlist and Quote Approval Flow
Overview
We are introducing two new capabilities to the B2B Commerce Frontend: Wishlist and Quote Approval Flow support.
The Wishlist gives customers a dedicated place to save and review products over time, separate from the active cart. Building a complex bill of materials or departmental order often takes days of sourcing and internal verification; compiling items in the shopping cart risks mixing them with daily purchases or triggering a premature checkout.
The Quote Approval Flow support empowers business buyers to manage, review, and approve custom price negotiations directly within the B2B storefront. By extending existing order approval workflows to quotes, customers receive a frictionless, self-service buying journey from initial inquiry to final purchase.
New features
Wishlist
Customers can save products from product listing and details pages to a dedicated wishlist, separate from the shopping cart, so larger or long-running orders do not mix with everyday purchases. Saved items remain in the account with current pricing and can be reviewed, updated, or pushed to the cart when the customer is ready to buy.
Quote approval flow UI
Requester and Buyer customers who cannot accept a quote on their own can route negotiated offers to internal approvers directly from the storefront. Approvers review and accept or decline quotes in the Approvals view, and approved quotes convert to orders without merchant intervention — entirely self-service from the customer account.
Quote extended with customer-supplied context
Customers can attach a custom reference, such as a PO number, or add comments when submitting a quote request. The information is stored on the quote and remains visible to merchants in the Management Dashboard throughout review, approval, and order conversion.
Fixes and improvements
None as these are new features.
Known problems
No known problems at time of release.
Documentation and links
B2B Commerce Frontend:
Agent Output Format (Strict JSON Schema)
Overview
While conversational AI works well for human interaction, unstructured text responses create problems when AI agents need to trigger downstream systems, update databases, or pass data to frontend components. Relying on prompt engineering alone to force an LLM into outputting clean data often leads to parsing errors, broken workflows, and unexpected downtime.
We are introducing structured output format support via JSON Schema for the Agentic platform. You can now enforce strict, developer-defined JSON schemas on your AI agents' responses. This guarantees that agent output matches the exact data structure your applications require. For businesses, this means reliable automated workflows, zero parsing overhead, and the confidence to connect AI agents directly to critical business APIs and enterprise software.
New features
Strict JSON Schema enforcement
Forces the AI agent to output data that adheres to your defined parameters, keys, and types, eliminating unexpected formats or missing fields. If an LLM attempts to deviate from the schema, the platform automatically corrects the formatting before it reaches your application, preventing downstream code failures.
Reliable downstream data processing
When agents pass data to other tools or screens, the information arrives in a fixed, predictable format. Automated workflows do not break, and user interfaces can display the data without complex guesswork.
Visual schema configuration UI
Management Dashboard users can define the Output Format JSON schema directly in the agent configuration UI, without editing configuration files manually.
Agentic JSON Schema Assistant
An AI-assisted workflow helps you generate JSON schema definitions from natural-language descriptions, reducing setup time and technical barriers for business users.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Seamless Order and Quote Management Between Emporix and SAP
Overview
Emporix ACE™ now connects directly with SAP S/4HANA and SAP ERP using A2X APIs. It enables a fully integrated order-to-invoice and quote lifecycle across both systems.
B2B customers and sales teams can place orders, simulate pricing, and manage quotes entirely from the B2B Commerce Frontend or Management Dashboard — while SAP handles all backend processing and status tracking in real time.
No more switching between systems, no manual data re-entry, and no blind spots in the sales process.
New features
Real-time order creation in SAP
Orders from the B2B Commerce Frontend are automatically posted to SAP with full master data mapping. This removes manual re-entry, reduces errors, and speeds up order processing.
Live order status
Users see live order status and delivery progress directly in the B2B Commerce Frontend. Your sales teams and customers gain transparency without logging into SAP, reducing "where is my order?" requests.
SAP-powered order simulation
Users can preview SAP-calculated pricing, discounts, and freight before submitting an order. This prevents pricing surprises, reduces rejected orders, and builds buyer confidence.
Bidirectional quote synchronization (Emporix → SAP)
Quotes created in the B2B Commerce Frontend are automatically transferred to SAP, including line items, products, validity dates, and customer data. The Management Dashboard provides full visibility and monitoring capabilities for these quotes, ensuring the sales pipeline remains aligned for financial processing without manual handover.
Bidirectional quote synchronization (SAP → Emporix)
Quotes created or updated in SAP are automatically pushed to Emporix and shown in the correct customer account. Customers can review, accept, or decline quotes online, helping speed up deal closure and keeping sales teams up to date.
Fixes and improvements
None as this is a new feature.
Known problems
None as this is a new feature.
Documentation and links
User Guides:
Value Stream Examples
Overview
We renamed Value Stream Library to Value Stream Examples in the Value Stream Modeller.
This change helps avoid confusion with the Partner Library and makes the purpose of this section clearer: it provides example value stream templates that can be used as a starting point for building automated processes.
For you, as a customer, the new name makes it easier to understand that these are ready-to-use examples designed to help users get started faster and adapt proven processes to their own business needs.
No functionality has changed.
Value Stream Library
Value Stream Examples
New features
None as this is a minor change.
Fixes and improvements
None as this is a minor change.
Known problems
No known problems at time of release.
Documentation and links
Major Usability & Feature Upgrade
Overview
Your Value Stream Modeller just became the single place to design, operate, and manage your business processes – no more switching between views.
With this release, we've consolidated key capabilities that previously required navigating to the Management Dashboard (MD) views directly into the modern VSM interface. The result is faster workflows, fewer clicks, and a significantly improved user experience for business users and administrators alike.
New features
Inline condition filter editing
Empowers business users to fine-tune process logic on the fly without developer assistance, reducing configuration time and the risk of errors caused by tool-switching.
Integrated event registry & event log
Gives operations teams full visibility into event-driven process triggers and real-time event activity, making it easier to troubleshoot issues and set up new integrations without leaving the process design environment.
Scenario creation for triggers & steps
Accelerates time-to-automation by letting users launch and connect Make scenarios right where they define their processes — ideal for demos, proof-of-concepts, and rapid deployment of new automation workflows.
Scenario-as-trigger assignment
Unlocks scenario-driven process orchestration in the modern UI, making it simple for solution architects and partners to build event-driven automations and demonstrate sophisticated trigger logic during customer engagements.
Step replay
Dramatically reduces troubleshooting time during implementation and go-live. When a single step fails or needs re-processing, there's no need to re-trigger the full workflow — saving time and minimising impact on productive data.
Administration view
Enables administrators to manage value stream configurations without context-switching to legacy tools, streamlining onboarding and day-to-day operations while enforcing role-based access control.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
VSM User Guides
Commerce Events Filtering and Improved AI Agent Configuration UI
Overview
Not every commerce event needs AI action. Without filtering, AI agents can be triggered too often, creating noise, unnecessary cost, and lower trust in automation. We are introducing event filtering, enabling businesses to create agentic processes that are more targeted and controlled. AI agents only act when the right conditions are met. This helps teams reduce unnecessary executions and improve relevance.
We are continually developing new features for our Agentic layer, with a view to offering our customers a wider range of options for customising their agents. In order to optimise the user experience, we have re-worked the Management Dashboard user interface to make configuration of agents easier and more efficient.
New features
Commerce Events Filtering
Avoid noise, unnecessary cost and system overload by ensuring only relevant subset of commerce events (and not every cart creation, product update or schema change) trigger AI agent invocation.
Fixes and improvements
Management Dashboard: AI Agents AI Tokens AI Tools AI MCP
Make managing agent configuration quicker and easier.
Known problems
No known problems at time of release.
Documentation and links
Custom Entity RAG
Overview
We are extending Agentic Commerce Intelligence by introducing RAG support for custom entities. This enhancement directly connects Emporix AI agents with your tailored business data models, allowing intelligent agents to seamlessly access, process, and manage instances of your custom entities straight from active agentic workflows.
Previously, utilizing proprietary data structures meant relying on complex workarounds to feed custom data to your AI. With custom RAG natively integrated, AI agents can immediately leverage your unique data mapping without extra technical overhead, vastly accelerating the time-to-value for tailored agentic commerce experiences.
New features
Custom Entity RAG
Eliminated Integration Complexity: No more building, securing, and maintaining external systems or standalone API connectors just to expose custom data structures to your AI agents. Better Performance: Native RAG support ensures that AI agents pull contextually precise data directly within the ecosystem, delivering faster response times and smoother automation. Enhanced AI Relevance: Empowers your AI agents with a comprehensive understanding of your specific production environments, unique B2B data mappings, and specialized business logic for highly accurate decision-making.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Dynamic Multi-Level Product Variants
Overview
We're introducing dynamic product variants, which will allow you to model real-world product assortments with several hierarchy levels (for example, base product → pre-variant → sellable SKU) without having to duplicate product content manually. The result is a faster catalogue onboarding, cleaner data maintenance, a storefront-ready product view and facilitated import of product data. And all of this supports complex B2B catalogues (industrial parts, packaging variants, configurable items).
New features
Multi-level variant hierarchies
You can sell complex assortments without workarounds. Ideal for B2B catalogs where a single parent with one variant level is not enough. This directly reduces implementation time and speeds up go-live for enterprise catalogs.
Simple linking by the parentVariantId
Less modeling effort for business teams and integrators. No complex parent configuration is required upfront, which reduces data maintenance errors.
Sellable control per node (not inherited)
Clear commercial control: you can model marketing products, technical grouping products, and sellable SKUs in one structure. Control which hierarchy levels customers can add to the cart by marking intermediate nodes as non-sellable configuration steps. This reduces catalog clutter and improves conversion by presenting the right purchasable items.
Variant attributes become truly flexible
This variant model is suited to large, complex catalogs: you can represent real buying criteria (packaging, size, units, surface treatment, and more) in a way that works for business users and storefronts. It helps sales teams present products consistently across countries and channels.
Bulk-import friendly recalculation
Much smoother ERP/PIM replication projects: you can ingest data in the order you receive it, then rebuild variant trees reliably. This reduces integration risk and shortens onboarding timelines.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User Guides:
API Guides:
Quote Intake Value Stream
Overview
Quote Intake helps sales and service teams turn incoming quote requests received by email, into ready-to-process orders faster.
Instead of manually checking emails, copying quote details, validating customers, searching for products, and preparing the order step by step, the process is automated. The solution validates the submitted quote request, handles customer and product data, suggests alternatives when needed, and prepares the quote for order creation.
The results are faster response times, fewer manual errors, and a smoother buying experience for customers.
New features
Automated quote intake
Your sales teams can move faster from customer request to quote response. Manual data entry is reduced, errors are minimized, and teams can spend more time selling instead of processing.
Customer validation and customer creation support
New and existing customers can be handled more smoothly. Your sales and service teams avoid delays caused by missing customer data and can keep the quote process moving.
Product validation with alternative suggestions
Your teams do not lose momentum when a requested product cannot be found. They can quickly offer relevant alternatives, protect the sales opportunity, and keep the customer engaged.
Cart and order creation automation
Quote requests can be converted into structured orders faster. This shortens your path from inquiry to revenue and helps teams handle more requests with less manual effort.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
File Upload for AI Agents
Overview
We now enable users to upload files directly into an AI Agent's chat conversation. This is a significant step in making our Agentic platform truly multimodal. Your AI Agents can now understand and act on documents, images, and other files that your business teams work with every day. Whether it's processing an order from a PDF or recognizing products from an image, your agents just became a lot smarter.
New features
File upload in agent chat
It eliminates manual data entry and copy-paste workflows. For example, your sales and operations teams can hand in a purchase order PDF or image to the agent and let it do the heavy lifting. Creating orders, extracting line items, or validating data in seconds instead of minutes.
Dedicated file upload API endpoint
One integration covers all agent interaction modes. You wire up file upload once and it works across synchronous, asynchronous, and upcoming streaming channels. This reduces integration effort and future-proofing custom solutions.
Cross-agent file sharing
This enables end-to-end automated workflows. An uploaded product sheet can flow from a data extraction agent to an order creation agent, and to a pricing agent. All within a single session, without re-uploading or manual handoff.
Secure, private media storage
Media storage ensures enterprise-grade data handling out of the box. For instance, uploaded order documents, customer data, and proprietary images stay private and tenant-isolated — a compliance and security baseline your customers expect.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Quick Order and Product Comparison
Overview
We are introducing two major capabilities to the B2B Commerce Frontend designed to accelerate procurement workflows and improve purchasing confidence for business buyers.
The new Quick Order functionality enables customers to rapidly create and reorder large product lists by searching directly by SKU or uploading CSV/XLSX files. Instead of manually navigating through catalogs and repeatedly adding known products one by one, buyers can now complete routine replenishment orders in a fraction of the time.
In addition, the new Product Comparison feature allows buyers to compare technical specifications side-by-side before purchasing. This supports faster and more accurate decision-making, especially in complex B2B scenarios where compatibility, compliance, and specification validation are critical.
Together, these capabilities reduce operational friction for both buyers and merchants by streamlining high-frequency purchasing journeys, minimizing manual errors, and increasing self-service efficiency.
New features
Quick Order
Enables buyers to instantly add known products by SKU or by uploading a CSV/XLSX list of SKUs for known products without browsing through categories or product details pages, dramatically reducing procurement time for repeat purchases.
Product Comparison
Gives buyers a side-by-side comparison view of product specifications for multiple products, reducing the need to open multiple tabs or build manual spreadsheets for technical validation.
Fixes and improvements
Improved phone number validation in Customer Profile.
Known problems
No known problems at time of release.
Documentation and links
User Guides:
Stock Promotion
Overview
We introduced Stock Promotion — an AI-powered, end-to-end stock clearance process that lets business users launch coordinated clearance campaigns across pricing, sales, and marketing in days, not weeks.
Instead of manually juggling spreadsheets, ad-hoc price changes, and disconnected promotional activities, merchandisers and commercial teams now trigger a single, structured value stream that orchestrates every step: from targeted discounting to frontend promotion, all happening automatically.
This is a game-changer for B2B manufacturers, wholesalers, and distributors who need to move excess inventory fast without resorting to blanket fire-sales that erode margins.
New features
Campaign scope and trigger definition
Go from "we have a stock problem" to "a clearance campaign is live" in minutes. External triggers from for example ERP, data mining systems, and similar sources mean overstock situations are caught and acted on automatically, before they become write-offs.
Segment-based pricing and coupon generation
Protect your margins by offering the right discount to the right customer, instead of discounting everything for everyone. Your best customers feel valued with exclusive offers, while your pricing integrity stays intact.
Multi-site and country-specific targeting
Run a clearance campaign in Germany without affecting your pricing in France. Global enterprises get localized control with centralized orchestration.
Discount group assignment and clearance price lists
One action creates a consistent pricing foundation across your entire selling ecosystem. No more mismatched prices between your webshop, your sales team's quotes, and your ERP.
Automated quote preparation for sales teams
Your sales team doesn't wait for pricing to finalize or manually build quotes — they get ready-to-send offers the moment a campaign launches, turning overstock into a pipeline.
AI-powered campaign drafting agent
Reduce the expertise and time needed to set up effective campaigns. Even less experienced team members can launch sophisticated clearance strategies guided by AI recommendations.
Customer segment item assignment module
Build once, use everywhere. The segment assignment module powers not just stock promotion but becomes a foundation for any future targeted commercial initiative.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Partner Library:
Quote Approval Process
Overview
We now give B2B buyers and sellers full control over quote acceptance — with a built-in approval workflow that prevents unauthorized purchases and protects your margins. In complex B2B transactions, not every buyer is authorized to commit to a purchase. Until now, there was no guardrail between a negotiated quote and a placed order. With the new Quote Approval Process, Emporix ensures that every accepted quote passes through the right hands before it becomes an order. With that, we reduce risk, enforce purchasing policies, and give your sales team confidence that deals are properly authorized.
New features
Multi-step quote approval workflow
Eliminate unauthorized purchases and ensure every deal follows your company's procurement policies - a must-have for enterprise buyers with strict compliance requirements.
Automatic manager escalation
Remove bottlenecks from the buying process. Instead of back-and-forth emails asking "who needs to sign off?", the system handles escalation automatically - accelerating deal closure while maintaining governance.
Full price consistency across the entire process
Build buyer trust with transparent, accurate pricing at every stage. No surprises between the quoted price and the final invoice - a key differentiator in competitive B2B sales cycles.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User Guides:
API References:
Custom Scopes
Overview
We are pleased to announce the introduction of a streamlined, tenant-specific authorization model that empowers you to define and manage your own scopes across IAM, APIs, and custom entities - all from the Management Dashboard.
This gives you fine-grained control over who can access which data and APIs, without the usual role/permission complexity.
New features
Tenant-specific access controls based on scopes
Mirror real business structures (brands, regions, partner types) without redesigning the platform. This reduces admin effort, improves audit clarity, and strengthens enterprise security posture.
Unified scopes in APIs and OAuth2 tokens
Establish clean, predictable contracts for internal teams and partners. This accelerates integration projects and partner onboarding with a secure-by-design, API-first model.
Auto-generated scopes (including "own" access) for custom entities
Extend the data model safely while still enabling fine-grained self-service for customers and partners. This shortens time-to-market for new business concepts while keeping strict data isolation.
Central scope management in Management Dashboard
Use one control center for authorization to reduce complexity, speed up onboarding/offboarding, and provide security and compliance teams with a clear, auditable overview.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User Guides:
Product Substitution
Overview
With Product Substitution, buyers get support directly in the cart when an order looks risky. If a product is likely to be delayed or backordered, the system can detect that early in the buying process and suggest alternative products before the order becomes a service issue.
The goal is simple: keep orders moving, reduce avoidable backorders, and help buyers make better decisions in the moment. Instead of relying on sales or customer service to fix the issue later, the system can react immediately and offer relevant alternatives right where the purchase decision happens.
New features
Risk detection during cart creation
This allows your company to react before a risky order is placed, reducing delayed orders, cancellations, and revenue leakage.
Substitution lookup for risky products
This gives your buyers a practical path forward instead of hitting a dead end, helping protect conversion and order continuity.
Integration with external risk intelligence
You can bring operational or supply risk intelligence directly into the buying journey and make more informed substitution decisions.
AI Agent for automated product recommendations
Improves your product discoverability and gives buyers faster access to in-stock alternatives.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Partner Library:
Company Switcher and Increased Performance
Overview
This release improves the end-to-end customer journey by increasing startup performance and significantly lowering the number of API requests, which reduces the total cost of running the solution.
Updated security measures also strengthen data protection to support safer checkout and reduce operational risk.
The new company switcher control helps customers who belong to multiple legal entities efficiently manage orders and quotes for multiple organizational units.
In addition, we delivered a set of frontend improvements that improve order display, approval workflow, and cart behavior across multiple currencies and sites. Together, these updates contribute to a smoother buying experience and stronger conversion performance.
New features
Company Switcher
Customers belonging to multiple legal entities can now select the entity they are active on behalf of.
Fixes and improvements
Improved performance and decreased API usage
Faster site performance improves customer experience and acquisition, while fewer API requests lower operating costs.
Cart, Order, Quote and Approval optimization
Improves user experience when browsing orders, commenting on quotes, submitting new approval requests, and switching sites.
Security updates
Strengthens data protection and minimizes transaction risks, ensuring a safer shopping environment and supporting long-term trust.
Known problems
No known problems at time of release.
Documentation and links
B2B Commerce Frontend:
Partner Library
Overview
The Emporix Partner Library is your one-stop shop for discovering, evaluating, and activating partner-built extensions, value streams, AI Agents, and cloud functions - all directly inside the ACE™ platform. Think of it as a curated Partner Library where you can safely expand your commerce capabilities with trusted, ready-to-use solutions, without the hassle of building everything from scratch or worrying about compatibility and support. It’s designed to make your life easier, speed up your projects, and let you focus on what matters: growing your business.
New features
Catalog & discovery
Instantly find the right solutions for your needs - whether it’s an integration, value stream, or AI agent - using powerful search, categories, and filters. This means less time hunting, more time delivering value to your customers.
Verified trust & quality signals
Every listing is reviewed and verified by Emporix, so you can adopt new components with confidence. Trust badges, compatibility info, and clear support ownership reduce risk and eliminate “vendor ping-pong.”
Seamless activation & lifecycle management
Activate new components in just a few clicks, track their status, and manage everything from one place. No more complex onboarding or manual license handling - just request, approve, and go live.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User guide:
Extension and Cloud Function Hosting
Overview
We are happy to introduce managed extension hosting and cloud function deployment directly in the Emporix Management Dashboard.
This new capability allows customers and partners to upload, deploy and operate extensions on Emporix infrastructure without having to build and maintain their own hosting setup. This means less operational complexity, faster time-to-value, and a smoother path from implementation to commercialisation. Teams have full transparency over usage, releases and ownership.
New features
Project initialization & setup
Customers and partners can get started in days instead of months, reducing implementation effort and accelerating time-to-value. By removing infrastructure complexity, Emporix helps teams focus on launching revenue-generating solutions faster.
Flexible deployment options
Teams can release new features on their own timeline without being blocked by infrastructure dependencies. This improves agility, shortens time-to-market, and helps customers respond faster to business and market needs.
Integration into Management Dashboard
Extension and cloud function hosting is embedded directly into the Emporix Management Dashboard, creating a seamless and familiar user experience. This drives adoption, reduces training needs, and reinforces the value of Emporix as one unified platform.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User guides:
Order Intake Value Stream
Overview
The Order Intake automates one of the most manual parts of B2B operations: processing order requests that come in by email. Instead of relying on teams to read emails, open attachments, re-enter data, and check everything manually, AI now takes over the heavy lifting.
Incoming emails and attachments are understood automatically, key order data is extracted and validated, and the workflow moves the request toward ERP processing with minimal manual effort.
The result is faster response times, fewer errors, and a much more scalable order operation. Your teams spend less time on admin and more time on customers.
New features
Intelligent email and attachment intake
AI monitors order inboxes, identifies the intent of each message, and reads attachments across common file formats such as PDF. Order requests can start processing as soon as they arrive, reducing inbox backlogs and helping teams respond in seconds instead of hours.
AI-based parsing, normalization and validation
The system extracts order details such as items, quantities, prices, and shipping information, then validates and maps the data into a structured order format. Customers get cleaner, more reliable order processing with fewer manual corrections, lower error rates, and a faster path from request to fulfillment.
Zero-touch workflow and system integration
Classification, extraction, validation, and workflow orchestration are automated end to end, with only flagged exceptions requiring human review. Businesses can handle significantly higher order volumes without adding headcount, while keeping operations efficient, scalable, and under control.
Smart exception handling and approvals
Tolerance thresholds and approval rules route unclear or high-risk cases to the right team. Teams stay in control of sensitive cases without slowing down the full process, allowing most requests to move through automatically while exceptions are resolved faster.
Operational dashboards and continuous improvement
Real-time dashboards show order volumes, automation rates, exception trends, and customer-level insights. Leaders get immediate visibility into performance and ROI, making it easier to measure value, optimize operations, and continuously improve automation outcomes.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Branching, Looping and Debugger
Overview
Empower your business with next-level process automation - the new branching and looping feature lets you design smarter, more adaptable processes by enabling iterative flows, dynamic branching, and flexible triggers. This means you can automate complex business processes with ease, ensuring your operations are both powerful and agile.
Additionally, we introduced the Value Stream Debugger, which brings a new level of transparency and control to process automation. Instead of treating workflows like a black box, teams can now see exactly how a process ran, where it failed, and what needs to happen next - directly inside the Value Stream Modeler. This makes troubleshooting much faster and far less technical. Operations, IT, and business users can understand issues visually, resolve them more efficiently, and avoid restarting entire processes for a single failed step.
The result is less downtime, faster recovery, and more confidence in business-critical automation.
New features
Conditional branching
Steer each process instance automatically into the right path based on business rules (such as customer type, order value, or risk level), so the system executes the best-fit actions in real time - boosting efficiency, improving customer experience, and reducing manual decision-making.
Looping
Automate repetitive tasks by letting the system re-run the same step (for example, checking inventory or recalculating prices) until the desired result is reached - handling complex scenarios without manual intervention and significantly reducing errors and workload.
Visual process path highlighting
Shows the exact path a process instance took through the value stream, directly highlighted in the model. Helps teams identify failures faster and reduce troubleshooting time by making process execution immediately visible and easy to understand.
Step-level detail panel
Lets users inspect the input, output, completion event, and status of every individual step. Gives operations and business users the information they need to investigate issues on their own, reducing dependency on technical teams and speeding up resolution.
Role-based access control
Restricts debugger access to authorized admin users only. Supports secure troubleshooting by protecting sensitive diagnostic data while still enabling fast action by the right teams.
Integrated Make scenario link-view
Connects a process step directly to its related Make scenario for deeper technical insight. Keeps teams in one workflow, reduces context switching, and speeds up issue resolution across business and technical users.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Perspectives Management
Overview
Perspective Management enables tenant administrators to control which perspectives are available in the Emporix system and who can use them.
Administrators can manage access to predefined perspectives for specific employee groups and also register entirely new perspectives (implemented as MD Extensions).
Once registered, new perspectives appear in the perspective chooser - unless a user only has access to one perspective, in which case the chooser is hidden to keep the experience simple.
New features
Centralized perspective administration
Reduces administrative effort and improves governance by making configuration consistent and auditable.
Register custom perspectives
Supports evolving business needs without waiting for core product changes - teams can tailor experiences for new processes, roles, or regions.
Simplified UX when only one perspective is available
Streamlines the user experience, lowers training needs, and reduces misclicks/support tickets.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
Mixin Schema - Cart Item and Order Entry in Management Dashboard
Overview
We have expanded the Schema Service to give teams more control over cart and order data directly from the Management Dashboard. With support for CART_ITEM and ORDER_ENTRY schema types, businesses can now define and manage custom fields where it matters most in the buying journey.
This enables faster adaptation to business needs, easier integration of external or third-party data, and more flexibility to shape cart and order experiences without added complexity. The result is a more tailored customer journey and greater operational efficiency for your teams.
New features
Mixins for cart item and order entry in the Management Dashboard
Businesses can create and integrate custom fields directly into cart item and order entry records. This makes it easier to capture the data that matters most to your operations, whether for personalization, fulfillment, reporting, or partner integrations.
Fixes and improvements
Improved cart service support for the mixin concept in the Management Dashboard.
Known problems
No known problems at time of release.
Documentation and links
User guides:
Returns and improvements
Overview
This release strengthens the end-to-end customer journey with a major enhancement to post-purchase service and several reliability improvements across cart, checkout, localization, and navigation.
The new self-service returns experience is the highlight of the update, offering customers the ability to initiate and track returns directly from their account. These benefits include reduced effort after purchase, enhanced customer relations, and decreased support requirements.
In addition, we have delivered a set of frontend improvements that increase checkout reliability, ensure cleaner cart behavior across sessions and sites, and improve international storefront consistency. Together, they contribute to a smoother buying experience and stronger conversion performance.
New features
Self-service order returns
Customers can create and track returns directly from their account for faster, easier post-sales support.
Cart and checkout optimization
Improved cart and checkout behavior when logging in, switching sites, and submitting approvals.
Better international frontend experience
More consistent language, currency, and navigation settings across the storefront.
Improved address accuracy
Shipping and billing address handling is optimized for more efficient checkout and account management.
Product search
Helps end customers identify products more efficiently.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
B2B Commerce Frontend:
Dashboard Extension
Overview
The new Dashboard view gives multi-site operators a single, site-aware view on their business. Users can switch between aggregated and per-site KPIs and arrange widgets by drag-and-drop to focus on what really drives performance.
New features
Site-aware KPI dashboard
Provides one central place to compare overall performance and individual sites, enabling faster, better-informed decisions for multi-site businesses.
Site switcher with aggregated & per-site views
Lets managers instantly move from “big picture” to local detail, improving reaction time to issues and opportunities at specific locations.
Customizable drag-and-drop layout
Allows users to tailor the dashboard to their role and priorities, increasing adoption and making daily performance monitoring more efficient.
Permission-aware visibility
Ensures restricted employees only see data for their assigned site, reducing risk and supporting compliance with data access policies.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User guide:
Single Sign On (SSO) - Token Exchange
Overview
We introduced a Token Exchange flow that lets enterprise customers connect Emporix to existing identity and platform ecosystems without changing their current login experience.
Customers authenticate users in their own system, then securely exchange that result for access to Emporix. That improves integration flexibility, preserves clear responsibility boundaries, and enables consistent token validation across distributed architectures.
New features
Flexible integration with token exchange
Easily connect Emporix with internal and third-party services without redesigning your architecture.
Clear flow ownership - client authentication, Emporix authorization
Keep control of your customer login while ensuring Emporix enforces permissions reliably within its domain.
External token validation support
Use externally issued tokens confidently while Emporix maintains a consistent and secure token model.
Reuse of authentication results (access token exchange)
Avoid duplicate logins and reduce integration effort by reusing your existing authentication outcome.
System preferences - Control SSO auto-provisioning and customer identifier (EMAIL/SUBJECT)
Flexible onboarding - auto-create new users or block unknown users for stricter control.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
API:
Related product validation improvement
Overview
We've made product related items more flexible so your teams can prepare cross-sells, accessories, and other relations even before all products exist in the catalog, while keeping control over data quality and system stability.
New features
Flexible creation of product related items
Enables more flexible catalog workflows where relations can be prepared in advance and products added later, reducing sequencing constraints for catalog and integration teams.
Configurable Relation Types in MD
Makes it easier for admins to configure and maintain related item behavior directly in the UI and ensures a robust experience when working with partially prepared product relations.
Configurable related item validation controls
Gives tenants fine-grained control over validation behavior to match their data processes, while keeping strict validation as the default to protect data integrity.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
Mixin schema version for Classification Categories
Overview
To help you keep Classification Categories aligned with the most current definitions, this improvement adds automatic visibility and management of the latest classification category mixin schema versions across your system.
You can quickly spot what's outdated and move to the newest version, reducing time-consuming maintenance and improving consistency.
New features
Automatic Latest Version Display
Always see the most up-to-date classification category version, so you know you're working with the current setup.
Version Update Notifications
Get clear notifications when a newer classification category version is available, helping you stay ahead of changes.
Manual Migration Support
Migrate to the newest version with a guided modal - control when and how updates are applied.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at time of release.
Documentation and links
User guide:
Classification Categories
Overview
The new classification categories and attribute inheritance capability enables catalog and product managers to structure large product assortments with enterprise-grade consistency and control. Reusable classification schemas define which attributes are relevant for a given category, and these attributes are automatically inherited by all subcategories and products.
This translates into a reduction in manual maintenance, fewer errors, and a faster time-to-market for new products. By reusing the existing mixin model, the solution integrates seamlessly into today's product data structures and scales across complex B2B catalogues with thousands of categories and items.
The result is a cleaner, governed product catalogue that directly supports better findability, more relevant search and filtering, and higher conversion in customer channels.
New features
Reusable classification schemas
Makes catalog setup faster and lowers implementation effort by reusing schemas across many categories.
Schema to category mapping
Improves data quality by ensuring every category always has the right, complete set of attributes.
Category and attribute inheritance
Teams classify products in child categories and automatically inherit parent attributes. That improves consistency, speeding time-to-market, and reducing manual effort.
Unified mixin model for classification
Simplifies integrations and reduces custom code by using one consistent extensibility model.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
API:
Multiple triggers
Overview
We've enhanced the Value Stream Modeller (VSM) so you can define multiple triggers at the start of a value stream. When multiple triggers are configured, the process starts as soon as any one of them occurs.
This gives you more flexibility to start the same value stream from different events, for example, from different commerce events or custom events without duplicating the process.
New features
Multiple start triggers
Fewer processes to create and manage. Start a value stream from multiple events - since the process is executed for each trigger, you can support multiple entry points without having to create and maintain separate value streams. This reduces administrative effort, reduces complexity and accelerates configuration changes.
Single use of each trigger at start
Clearer, more predictable configuration. Prevents duplicate trigger setup so your start conditions stay clean, consistent, and easier to troubleshoot.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
Site Permissions
Overview
With site-aware permissions, enterprises can define and enforce access rights per site (store, market, brand, or business unit) instead of only globally. This keeps responsibilities clearly separated across multiple sites, improves security and compliance, and reduces configuration effort by reusing existing user groups. Business users only see and manage the sites they are responsible for, which simplifies daily operations and lowers the risk of errors.
New features
Per-site access control
Ensures that teams only access and manage the sites they are responsible for (for example, DE, FR, US), reducing the risk of unauthorized or accidental changes across regions, brands, or business units.
Reuse of central user groups
Avoids creating and maintaining separate role models per site. Customers can extend their existing permission setup with a site dimension, lowering configuration and maintenance effort.
Improved security and compliance through site-specific access
Limits access to sensitive data and operations to the relevant site(s) only, helping enterprises meet organizational, legal, and contractual requirements for data separation and governance.
Support for multi-tenant / multi-unit B2B scenarios
Enables clear separation between different B2B customers, tenants, or internal business units on a shared platform, allowing delegated administration without cross-impact.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
Management Dashboard:
API Reference:
Emporix Java SDK
Overview
The Java SDK for our API‑first ecommerce platform gives development teams a fast, reliable way to integrate commerce capabilities into any Java‑based application. Instead of hand‑coding REST calls, handling authentication, and stitching together low‑level HTTP logic, teams work with a clean, domain‑oriented Java API that mirrors core commerce concepts like products, prices, carts, and orders.
This accelerates time‑to‑market for new digital channels like web, mobile, points of sale (POS) or partner portals. The SDK reduces integration risk, and ensures that every customer touchpoint talks to the same API‑first commerce platform. It's designed for modern, cloud‑native projects and supports typical enterprise requirements such as security, testability, and maintainability, so engineering teams can spend more time on differentiated business features and less on plumbing.
New features
Typed Java client for all core commerce APIs
Faster implementation with fewer bugs that result in teams delivering new commerce use cases in weeks instead of months.
Built‑in authentication & configuration management
Reduces security and configuration errors, which simplifies rollout across multiple environments and markets.
Ready for enterprise development practices
Enables clean architectures and sustainable codebases, reducing long‑term maintenance cost and onboarding time for new developers.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
API Guides:
B2B Commerce Frontend
Overview
We are enhancing our ACE™ platform with an improved journey-aware frontend, which is even more conversion-focused. A new Frontend AI Agent widget is now available under 'My Account'.
Collectively, these tools facilitate the discovery of products, navigation of the catalogue, and streamlined purchase completion, regardless of whether users are browsing as guests or signed in. Should they wish to, customers can also self-serve common tasks through the AI Agent. These include checking order status, finding products, managing the cart and updating account information.
The result is a faster path to purchase, higher confidence during checkout, and fewer support requests. At the same time, the framework remains flexible and can be extended to match project-specific requirements.
New features
Order lookup & status
Fewer "where is my order?" questions, better post-purchase experience, and reduced support tickets.
Product discovery
Faster product finding and improved discovery. Supporting higher conversion, especially for large catalogs.
Cart management
Smoother checkout with fewer interruptions - reducing cart abandonment and increasing checkout completion.
Account & profile updates
Less friction maintaining account data. Fewer service requests and more accurate customer information.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
User Guides:
Frontend Agent
Overview
We’ve launched a natural language Frontend Agent designed for B2B end-customers to accelerate buying and reduce friction across the full user journey. Customers can describe their requirements in everyday language and the agent understands the intent, extracts key specs, and delivers ranked, explainable recommendations without manual filters or exact keywords. Beyond discovery, it supports core B2B processes in one conversational flow: retrieves customer information, creates quotes, builds carts, reorders, and creates orders, helping shorten procurement cycles, improve decision confidence, and drive conversion.
New features
Natural language shopping & agent assistance
A simpler, faster experience! Customers can search, ask, refine needs, and complete actions without switching to different tools.
RAG-powered recommendations with explanations & alternatives
Higher confidence in suggestions and quicker decisions, thanks to transparent “why this fits” explanations.
Automatic attribute & intent extraction
More accurate results with less effort. Customers express needs naturally and still get precise matches.
End-to-end B2B commerce actions in natural language
Reduced manual steps and faster procurement cycles. Especially valuable for B2B buyers managing detailed core B2B processes.
Frontend MCP server integration
Customers benefit from a more secure and personalized experience because the Frontend Agent uses the Emporix Frontend MCP server to ensure actions are performed in the correct customer context.
Fixes and improvements
None as this is a new feature.
Known problems
No known problems at the time of release.
Documentation and links
API:
User Guides:
Last updated
Was this helpful?