2026-03-25: B2B Commerce Frontend - Returns and improvements

Overview

This release strengthens the end-to-end customer journey with a major enhancement to post-purchase service and several reliability improvements across cart, checkout, localization, and navigation.

The new self-service returns experience is the highlight of the update, offering customers the ability to initiate and track returns directly from their account. These benefits include reduced effort after purchase, enhanced customer relations, and decreased support requirements.

In addition, we have delivered a set of frontend improvements that increase checkout reliability, ensure cleaner cart behavior across sessions and sites, and improve international storefront consistency. Together, they contribute to a smoother buying experience and stronger conversion performance.

New features

Feature	Benefit
Self-service order returns	Customers can create and track returns directly from their account for faster, easier post-sales support.
Cart and checkout optimization	Improved cart and checkout behavior when logging in, switching sites, and submitting approvals.
Better international frontend experience	More consistent language, currency, and navigation settings across the storefront.
Improved address accuracy	Shipping and billing address handling is optimized for more efficient checkout and account management.
Product search	Helps end customers identify products more efficiently.

Fixes and improvements

None as this is a new feature.

Known problems

No known problems at time of release.

Documentation and links

B2B Commerce Frontend:

• Returns & Claims

• Returns - Commerce Examples