# 2026-04-14: VS - Order Intake Value Stream

## Overview

The Order Intake automates one of the most manual parts of B2B operations: processing order requests that come in by email. Instead of relying on teams to read emails, open attachments, re-enter data, and check everything manually, AI now takes over the heavy lifting.

Incoming emails and attachments are understood automatically, key order data is extracted and validated, and the workflow moves the request toward ERP processing with minimal manual effort.

The result is faster response times, fewer errors, and a much more scalable order operation. Your teams spend less time on admin and more time on customers.

## New features

| Feature                                               | Benefit                                                                                                                                                                                                                                                                                                                |
| ----------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Intelligent email and attachment intake**           | AI monitors order inboxes, identifies the intent of each message, and reads attachments across common file formats such as PDF. Order requests can start processing as soon as they arrive, reducing inbox backlogs and helping teams respond in seconds instead of hours.                                             |
| **AI-based parsing, normalization and validation**    | The system extracts order details such as items, quantities, prices, and shipping information, then validates and maps the data into a structured order format. Customers get cleaner, more reliable order processing with fewer manual corrections, lower error rates, and a faster path from request to fulfillment. |
| **Zero-touch workflow and system integration**        | Classification, extraction, validation, and workflow orchestration are automated end to end, with only flagged exceptions requiring human review. Businesses can handle significantly higher order volumes without adding headcount, while keeping operations efficient, scalable, and under control.                  |
| **Smart exception handling and approvals**            | Tolerance thresholds and approval rules route unclear or high-risk cases to the right team. Teams stay in control of sensitive cases without slowing down the full process, allowing most requests to move through automatically while exceptions are resolved faster.                                                 |
| **Operational dashboards and continuous improvement** | Real-time dashboards show order volumes, automation rates, exception trends, and customer-level insights. Leaders get immediate visibility into performance and ROI, making it easier to measure value, optimize operations, and continuously improve automation outcomes.                                             |

## Fixes and improvements

None as this is a new feature.

## Known problems

No known problems at time of release.

## Documentation and links

* [Order Intake](/value-stream-modeller/value-stream-library/order-intake.md)
* [Order Intake Cockpit](https://developer.emporix.io/order-intake-cockpit/)


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