# 2025-09-10: CE - Customer Management

## Overview

We’re making it easier and safer for new customers to get started. With smarter default settings, secure password policies, and convenient self-service tools, shop administrators can manage onboarding with confidence while customers enjoy a smoother, more trustworthy first experience.

Accounts are activated only after proper verification or preparation — ensuring security, reducing risk, and building lasting trust from day one.

## New features

| Feature                                                                                          | Benefit                                                                                                                                                                                                                                                                                                                                                                                    |
| ------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Configurable settings in Management Dashboard System Preferences for newly created customers** | New customers can be created within Management Dashboard with `active=false` and `onHold=true` settings (configurable via system preferences). You can fully prepare the customer account before activation — for example, setting up shopping lists, price lists, or group assignments — so that when the customer is onboarded, everything is ready for a smooth and personalized start. |
| **Default settings for newly created customers**                                                 | System preferences let shop administrators define the default values for active and onHold. If no preferences are set, the system defaults to `active=true` and `onHold=false`. That offers you flexibility to align with business rules while keeping governance consistent across your teams.                                                                                            |
| **Configurable initial password**                                                                | Shop administrators can define an initial password during customer creation within Management Dashboard. That simplifies your customer onboarding and prepares customers to access their accounts immediately.                                                                                                                                                                             |

## Fixes and improvements

None as this is a new improvement.

## Known problems

No known problems at time of release.

## Documentation and links

Management Dashboard:

* [Customers](/ce/management-dashboard/customer-management/customers.md)
* [System Preferences](/ce/management-dashboard/settings/system-preferences.md)

API Reference:

* [Customer Service](/api-references/api-guides/companies-and-customers/vendor-service/api-reference.md)


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