# 2025-10-22: ACI - Agentic Commerce Intelligence

## Overview

The **Agentic Commerce Intelligence** is built to advance the journey toward Autonomous Commerce. By automating routine tasks and workflows, it reduces operational burden, increases efficiency, and provides an adaptable architecture that grows with your business. With the General Availability release, enterprises gain access to a secure and extensible platform that enables immediate process automation through prebuilt agents, while also supporting flexible customization to meet evolving business needs. The Agentic Commerce Intelligence GA release underscores our commitment to providing enterprises with secure, scalable, and extensible automation solutions that drive measurable business outcomes.

## New features

| Feature                                      | Benefit                                                                                                                                                                                                                                                                                                                                     |
| -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Process automation**                       | Automate routine workflows to improve operational efficiency and reduce manual intervention.                                                                                                                                                                                                                                                |
| **AI Agents library**                        | Immediately address common business use cases with ready-to-deploy agents, including Complaint Agent, Translation Agent, Support Agent and Anti-Fraud Agent. The Agents Library is designed as an expandable catalog so new agents might be added over time, offering merchants even more options to improve and automate their operations. |
| **Custom agent creation**                    | Support evolving business requirements while maintaining simplicity and adaptability.                                                                                                                                                                                                                                                       |
| **Scalability and flexibility**              | AI Agents embed directly into your system with minimal configuration, accelerating time-to-value without disrupting operations.                                                                                                                                                                                                             |
| **Enterprise-grade security and compliance** | Ensure GDPR readiness and maintain enterprise-grade governance with customer-controlled LLM usage and secure integrations.                                                                                                                                                                                                                  |

## Fixes and improvements

None as this is a new feature.

## Known problems

No known problems at time of release.

## Documentation and links

User guides:

* [Agentic Commerce Intelligence](https://developer.emporix.io/agentic-commerce-intelligence/)
* [Agentic AI](/agentic-commerce-intelligence/agentic-intelligence/agentic.md)
* [Agent Configuration](/agentic-commerce-intelligence/agentic-intelligence/configuration.md)
* [Agents Library](/agentic-commerce-intelligence/agentic-intelligence/agent-library.md)

API Reference:

* [AI Service](/api-references/api-guides/artificial-intelligence/ai-service.md)
* [AI Tutorials](/api-references/api-guides/artificial-intelligence/ai-service/ai-tutorial.md)


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