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# 2025-10-22: ACI - Commerce Events in AI Agents

## Overview

We’re excited to introduce a new capability that lets AI Agents seamlessly integrate with ecommerce events. AI can now recognize, process, and react to events like purchases, cart updates, and order cancellations in real time—driving smarter automation and more personalized customer interactions. These events can be set as triggers within AI Agent logic for effortless integration into the commerce processes.

## New features

| Feature                           | Benefit                                                                                                                                                                    |
| --------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Automated event processing**    | AI Agents automatically process commerce events (for example, purchases, cart updates, cancellations) and trigger workflows, reducing manual effort and operational costs. |
| **Context-aware response engine** | AI Agents deliver event-specific, real-time actions or communications that improve customer satisfaction.                                                                  |
| **Configurable event triggers**   | Standard and custom ecommerce events can be set as triggers, giving businesses flexibility to align automation with their unique processes needs.                          |
| **Process integration**           | AI Agents embed directly into your system with minimal configuration, accelerating time-to-value without disrupting operations.                                            |

## Fixes and improvements

None as this is a new feature.

## Known problems

No known problems at time of release.

## Documentation and links

User guides:

* [Agentic Commerce Intelligence](/agentic-commerce-intelligence/agentic-intelligence/agents.md)

API Reference:

* [AI Service](/api-documentation/api-guides/artificial-intelligence/ai-service.md)


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