Orders
Manage orders.
The Orders dashboard is where you can view a list of the orders placed at your store. You can either view all of the orders, or limit the view per site.
Order visibility by user role
The orders displayed in the Orders module depend on your user role:
Non-vendor users
Always see orders with suborders
Can view both master orders and their associated suborders
Vendor users
Always see only their own vendor suborders
Master orders are not displayed
Only orders assigned to the vendor's vendor ID are visible
Orders list view
In the orders view, you can check and filter the results by any column.
You can also change the default view by using the options available under the orchestration icon.
If you expand the view of a specific order in the dashboard, you can also see a summary of the products that were ordered, their quantity and price.
Additionally, use the icons on the left to:
View and download an invoice for the order
Change the order status
Open a specific order and view its details
Delete an order
The statuses used in orders are:
Created - a new order that was placed
Completed - realized order request
Declined - for orders that could not be realized
In-checkout - awaiting invoice payment
Confirmed - paid order that should be realized
Shipped - order that has been dispatched and sent to the customer
Possible order status transitions in Management Dashboard:
Created → Confirmed, or Declined
In-checkout → Created, or Declined
Confirmed → Declined, or Completed
Shipped → Completed
Declined and Completed cannot be changed (no further transitions)
If you need to export the list of orders, you can download a .csv file with orders that are currently displayed in the list. Choose the download option to get the .csv file and then select the time frame for the list.
Orders details
When you open a specific order view, you can check detailed information related to the order in different tabs. There are tabs that are main ones and are visible for every order, but depending on the mixins set up of the ordered products, you can also see some additional tabs with more order and product details.
Main tabs
Data
The Data tab includes all of the general information. You can check the following:
Order - Details with information about the order number, status, payments with detailed information about the pricing calculations.
Customer - Data with ID, name and contact details of the customer that placed the order.
Delivery - Address to which the order should be delivered and details of the delivery date and time.
Invoice Address - Company address that should be visible in the invoice.
This tab allows you to perform a variety of actions for each order, including
Print a delivery note - You can download a PDF file with a summary of the ordered products and acknowledgment of receipt to be signed by the customer. By signing the delivery note customers also commit to pay an invoice within the specified time period.
Send delivery confirmation - When you click the button, a delivery confirmation is sent to the customer by email.
Create and send invoice - When you click the button, a job starts that processes the creation of the invoice and sends it to the customer by email.
You can also see the Cart Number which relates to the order the cart created by the customer, to see the cart's details simply click the number - it opens the cart view in MD.
If you have configuration for site permissions or for custom restrictions, you might also have the Restriction value. The restriction is either inherited from a customer or applied programmatically by the storefront (depending on your configuration). If an order shows Restriction, it means that it can be seen only by the employees that have proper access scopes connected to a specific site (or custom restriction).
Entries
The Entries tab includes information about the products that were ordered. You can see a basic summary which contains a product name, quantity and all the pricing details.
The tab allows you to modify the list of products that were ordered by a customer. You can modify the order by changing the amount of entries or adding new ones to the list. The changes in the order are possible as long as the total sum does not exceed the total authorized amount. Changes are allowed only if the modified order is of equal or lesser value. If the modified order exceeds the previous value, you get a notification that the changes cannot be saved. For example:
You can expand each entry to see the details. If defined, you can also edit mixin fields related to the order entries.
Original order:
Order modification that is not allowed as it exceeds the original total price:
Order modification that is allowed and can be saved:
If the order was already paid, it cannot be modified. The Add entry button is disabled.
Payment Info
This tab has all the details related to payment methods and transactions.
General Attributes
Includes a summary of basic order information together with coupon and feedback invitation sent to the customer.
Payments
Check the total payment information including taxes.
Additional tabs
Depending on your configuration, you can have some additional tabs in the orders view, for example:
Delivery Options
Check and define the details of the delivery packaging, pickup or holding time. You can also mark if the product can be substituted by a different one, or not.
Delivery Times
Check and define the details of delivery time like with a confirmation of a delivery cost.
Payment
Includes payment details with account and bank information, card and payment details.
Vendors order splitting
When the customer completes the checkout, a single order is created containing all the selected products. Each order entry retains the vendor information and is a standard order but with vendor details.
Order split example
Check how the order splitting flow works on the example:
A vendor creates a product → it’s automatically assigned to their vendor ID.
A customer adds products to the cart → vendor info stays with each product.
Checkout creates a single combined order.
Calling /split transforms it into:
One master order (ORD5001)
Multiple suborders (ORD5002, ORD5003) — one per vendor and one for non-vendor items.
Vendors can only view and manage their own suborders.
If a master order was split, you can view the split details in Management Dashboard. The split icon indicates the order was divided per vendor and when you click on it you can see the split details.
The split details are also visible in the order details view as suborders:
When you open the suborder, you can see to which vendor it was assigned and the master order relation:
Audit Logs
The Audit Logs tab shows the history of changes for this order, including what changed and when, with field-level previous and updated values. Actors can include named users, anonymous storefront activity, or system actions.
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