Returns Tutorial

How to configure the Returns Service

By default, the expiration date offset for a return request is set to 30 days.

Update the expiration date settings

You can update the expiration date offset for a tenant by sending a request to the Updating a configuration endpoint in the Configuration Service.

In the following example, we are changing the expiration date offset to 14 days.

To test the endpoint, open the API reference or check the example of a curl request.

API Reference

curl -i -X PUT 
  'https://api.emporix.io/configuration/{tenant}/configurations/{propertyKey}' 
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' 
  -H 'Content-Type: application/json' 
  -d '{
    "key": "return.defaultExpiryDate",
    "secured": false,
    "value": "14",
    "version": 1
  }'
  

How to manage return requests

A return can be created both by a customer directly on your business' website, or by an employee on behalf of a customer.

If you want the return-service-specific events to trigger any actions of your choice, configure webhook subscriptions. See the Webhook Service Tutorials for more information.

First, ensure that the orders that you want to return (along with their order_Id values) exist in the system.

Create a return by a customer

On the storefront, a customer fills in the applicable fields in the return request:

• orders

• reason

• mixins

Based on your tenant's configuration settings and customer's oauth token, the remaining fields are populated automatically.

When a customer sends a return request, the Creating a single return entity endpoint is called.

The following set of scopes is granted to a customer group:

returns.returns_read_own returns.returns_manage_own
 

The returns.returns_read and returns.returns_manage scopes are only required for employee groups.

API Reference

curl -i -X POST 
  'https://api.emporix.io/return/{tenant}/returns' 
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' 
  -H 'Content-Type: application/json' 
  -H 'saas-token: string' 
  -d '{
    "orders": [
      {
        "id": "B1LMYY52",
        "items": [
          {
            "id": "32090",
            "quantity": 2,
            "reason": {
              "code": "001"
            }
          },
          {
            "id": "32102",
            "quantity": 15,
            "reason": {
              "details": "It'\''s too small."
            }
          }
        ]
      }
    ],
    "reason": {
      "code": "001",
      "details": "The items do not work."
    },
    "mixins": {
      "customAttributes": {
        "attr1": "value1"
      }
    },
    "metadata": {
      "mixins": {
        "customAttributes": "https://res.cloudinary.com/saas-ag/raw/upload/schemata/productCustomAttributesMixIn.v29.json"
      }
    }
  }'

Create a return on behalf of a customer

To create a return on behalf of a customer, you need to send a request to the Creating a single return entity endpoint.

The following set of scopes is required for an employee group:

returns.returns_read returns.returns_manage
 

The returns.returns_read_own and returns.returns_manage_own scopes are only required for customer groups.

API Reference

curl -i -X POST 
  'https://api.emporix.io/return/{tenant}/returns' 
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' 
  -H 'Content-Type: application/json' 
  -H 'saas-token: string' 
  -d '{
    "orders": [
      {
        "id": "B1LMYY52",
        "items": [
          {
            "id": "32090",
            "quantity": 2,
            "reason": {
              "code": "001"
            }
          },
          {
            "id": "32102",
            "quantity": 15,
            "reason": {
              "details": "It'\''s too small."
            }
          }
        ]
      }
    ],
    "reason": {
      "code": "001",
      "details": "The items do not work."
    },
    "mixins": {
      "customAttributes": {
        "attr1": "value1"
      }
    },
    "metadata": {
      "mixins": {
        "customAttributes": "https://res.cloudinary.com/saas-ag/raw/upload/schemata/productCustomAttributesMixIn.v29.json"
      }
    }
  }'

The approvalStatus field is automatically populated during the creation of a return and is always set to PENDING.

Update the return request by a customer

Customers can update their return request only when the approval status of the request is PENDING. When a customer updates a return, the Updating a single return endpoint is called.

The following set of scopes is granted to a customer group:

• returns.returns_read_own

• returns.returns_manage_own

The returns.returns_read and returns.returns_manage scopes are only required for employee groups.

In this scenario, the customer updates the reason for the return.

API Reference

curl -i -X PUT 
  'https://api.emporix.io/return/{tenant}/returns/{returnId}' 
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' 
  -H 'Content-Type: application/json' 
  -H 'saas-token: string' 
  -d '{
    "id": "6369140c5c6de75d9e84c97f",
    "orders": [
      {
        "id": "B1LMYY52",
        "items": [
          {
            "id": "32090",
            "quantity": 2,
            "reason": {
              "code": "001"
            }
          },
          {
            "id": "32102",
            "quantity": 15
          }
        ]
      }
    ],
    "reason": {
      "code": "001",
      "details": "The items do not work."
    },
    "mixins": {
      "customAttributes": {
        "attr1": "value1"
      }
    },
    "metadata": {
      "version": 1
    }
  }'

Update the return status

As an employee, you can update all the fields available during the return creation, as well as the approvalStatus and received fields, by sending a request to the Updating a single return endpoint.

The following set of scopes is required for an employee group:

returns.returns_read returns.returns_manage
 

The returns.returns_read_own and returns.returns_manage_own scopes are only required for customer groups.

In this scenario, the employee updates the approval status of the return request.

API Reference

curl -i -X PUT 
  'https://api.emporix.io/return/{tenant}/returns/{returnId}' 
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' 
  -H 'Content-Type: application/json' 
  -H 'saas-token: string' 
  -d '{
    "id": "6369140c5c6de75d9e84c97f",
    "orders": [
      {
        "id": "B1LMYY52",
        "items": [
          {
            "id": "32090",
            "quantity": 2,
            "reason": {
              "code": "001"
            }
          },
          {
            "id": "32102",
            "quantity": 15
          }
        ]
      }
    ],
    "reason": {
      "code": "001",
      "details": "The items do not work."
    },
    "mixins": {
      "customAttributes": {
        "attr1": "value1"
      }
    },
    "metadata": {
      "version": 1
    }
  }'