Generating a HAR File with Logs

In case of UI issues, you can contact Emporix Orchestration Engine support team at support@emporix.com. The team may ask you to provide a HAR (HTTP Archive format) file with logs generated from your browser. Generating a HAR file helps us to identify the issues. The HAR file is stored in JSON format and contains information about the web browser's interactions with a web server.

You can generate a HAR file from any browser, here are some examples.

Google Chrome

To create a HAR file in Google Chrome:

1. Open the Google Chrome browser and go to the page which you want to record.

2. To open the debug pane, press the F12 button on your keyboard, or chose the three-dots icon on the right of the toolbar and go to More tools -> Developer tools.

3. Choose the Network tab.

4. Ensure that Chrome is recording, you should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, choose the Play button to start.

5. Choose Preserve Log.

6. Clear any existing logs by choosing Clear network log.

7. Reproduce the issue on the page where it occurred.

8. Stop the recording by choosing the Stop recording (red square) button.

9. Right-click anywhere in the list of network requests and select Save all as HAR with content.

10. Save the file to your computer.

11. Attach the HAR file to the OE support case.

Safari

To create a HAR file in Safari:

1. Open the Safari browser and go to the page which you want to record.

2. In the Develop menu, choose Show Web Inspector. If you don't see the the Develop menu, you can enable it in your browser's advanced settings.

3. Go to the Network tab.

4. Reproduce the issue on the page where it occurred.

5. In the Name column, right-click the file where the issue occurred and then choose Export HAR.

6. Save the file to your computer.

7. Attach the HAR file to the OE support case.

Microsoft Edge

To create a HAR file in Microsoft Edge:

1. Open the Microsoft Edge browser and go to the page which you want to record.

2. To open the debug pane, press the F12 button on your keyboard, or go to Tools -> Developer Options -> Network.

3. Clear the session history by pressing the button indicated by three lines and a red "X".

4. Ensure that Edge is recording, you should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, choose the Play button to start.

5. Reproduce the issue on the page where it occurred.

6. Stop the recording by choosing the Stop recording (red square) button.

7. Right-click anywhere in the list of network requests and select Save all as HAR with content.

8. Save the file to your computer.

9. Attach the HAR file to the OE support case.

Firefox

To create a HAR file in Firefox:

1. Open the Firefox browser and go to the page which you want to record.

2. To open the debug pane, press the F12 button on your keyboard, or go to Tools -> Developer.

3. Go to the Network tab and choose Persist Logs. You can find the Persist Logs option under the gear icon - Network Settings.

4. Reproduce the issue on the page where it occurred.

5. In the Network tab, right-click the file where the issue occurred and then choose Save as HAR.

6. Save the file to your computer.

7. Attach the HAR file to the OE support case.