Customer Management Tutorial
Customer Management
Take a look at the relationships between objects in the Customer Management Service and other resources in the Emporix Commerce Engine. Click the diagram to enlarge it:
How to set up business customer information
Setting up a business customer's information is a process made up of two steps:
Before you start
Make sure you have marked the country in which the company operates as active. You can do it by sending a request to the Updating a country endpoint in the Emporix API Country Service.
Add a location
A location is a physical address where a company operates, such as its headquarters, office, or warehouse. To add a new location, send a request to the Creating a new location endpoint.
To test the endpoint, open the API reference or check the example of a curl request.
The id from the response is further referred to as locationId.
Add a legal entity
A legal entity is a representation of a company. To add a new legal entity, send a request to the Creating a legal entity endpoint.
API ReferenceHow to add a subsidiary
Subsidiaries are companies legally owned or controlled by other companies. In the Emporix Commerce Engine, subsidiaries are structured the same way as regular companies — the only difference is that a subsidiary must have its parent company specified.
Before you start
Make sure you have already finished the How to set up business customer information tutorial.
Retrieve the ID of the parent company
To find out what a company ID is, send a request to the Retrieving all legal entities endpoint and use the q query parameter to find the desired company.
The id from the response is further referred to as parentId.
Add a subsidiary
Subsidiaries are added similarly to their parent companies. To add a new subsidiary, send a request to the Creating a new legal entity endpoint. In the request body, set the type field to SUBSIDIARY and provide the parentId.
How to add an employee to a company customer group
You can offer personalized pricing to your business customers' employees by adding them to company customer groups. A company customer group is automatically created when that company data is added to the system.
When added to a subsidiary customer group, the employee is also automatically assigned to customer groups of all the subsidiary parent companies.
Before you start
Make sure the following requirements are fulfilled:
You have already finished the How to set up business customer information tutorial.
The employee has their customer account set up.
A customer account can be created by the employee themselves or from your Emporix tenant's side. For more information, check out the following endpoints in the Emporix API Reference:
Retrieve the ID of the company
To find out what a company ID is, send a request to the Retrieving all legal entities endpoint and use the q query parameter to find the desired company.
The id from the response is further referred to as legalEntityId.
Retrieve the employee's customer ID
To retrieve an employee's customer ID, send a request to the Retrieving a list of customers endpoint and use the q query parameter. For example, you can search for a customer with a specific email address with q=contactEmail:employeeEmail.
The id from the response is further referred to as customerId.
Assign the contact to the company
A contact represents an employee of one or more business customers. To assign a contact to a legal entity (in this case, the desired company), send a request to the Creating a new contact assignment endpoint and provide legalEntityId and customerId in the request body.
Once desired employees are added to appropriate customer groups, you can — for example — create personalized price lists for them. For instructions, check out How to configure a price list in the Price Service guide.
Customer assignment rules
Emporix platform enforces rules when assigning customers to predefined groups to ensure role assignments remain valid and avoid conflicts. Within a single company, a user can belong to only one predefined group. Validation applies within the scope of a single company (legal entity) only. It does not extend across different companies or any subsidiaries.
Examples:
If a customer is already assigned to one predefined group (for example, Emporix Admin Group), then it's not possible to assign that same customer to another predefined group within the same company.
If a customer is assigned to an Admin group in one company (for example, Company A), then the same customer may also be assigned to an Admin group in another company (for example, Company B).
If a customer is assigned to an Admin group in a parent company (for example, Company A), then that same customer may also be assigned to another role such as Buyer in the parent company’s subsidiary.
The exception is the Contact group, which can always be assigned.
Company Contact Propagation
As a part of the group assignment you can decide how the contact assignments are shared within a company hierarchy. You can choose from the following options:
UPWARD: Contacts assigned to a subsidiary are also visible at the parent company level. This is a default setting.
DOWNWARD: Contacts assigned to a parent company are also visible in all subsidiaries.
DISABLED: Contacts remain only in the company where they were assigned, with no propagation.
Propagation happens only at the moment of assignment - creating the contact in the selected company also creates corresponding contacts in related companies according to the chosen direction.
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