Customer Communication Integrations

Learn how you can improve the communication with your customers.

Emporix comes with the out-of-the-box service that is responsible for sending automated emails to your customers. The email communication is triggered upon certain events happening in the system, such as for example registering a new customer, submitting an order from the storefront, or many more. The service takes care of keeping the customers in the loop and up-to-date with the operations happening in the system, concerning their accounts, orders, etc.

Apart from the default setup, you can enable your custom emailing service and maintain the automated email templates in your database. Emporix allows you to integrate your custom Mailjet account to take care of customer communication.

For more details, see the Mailjet doc.

For some mailing automation cases, you might consider using the Digital Processes functionality. You can create a workflow process that reacts on some trigger points in the system and takes care of subsequent steps, which can also involve sending information to your customers.