What are the benefits?

See what you can get with the Orchestration Engine.

Emporix OE leverages EMS insights around the Order Management Process and orchestrates and triggers actions other systems across your business. You can immediately begin to improve your experience with your customers and directly impact your revenue. OE delivers real-time responses to signals from the back office, resulting in faster time to action for the business and the ability to positively affect the experience for the customer and the business at just the right moment.

What is the customer problem we solve?

In commerce, optimizing outcomes for these two priorities is challenging given the commerce process’ highly dynamic and decentralized nature. Front-office problem solving for customer satisfaction and customer experience doesn't typically take into account back office processes and problems; the two are typically separated, creating unnecessary friction.

Secondly, it is impossible for organizations to react to all developments with the intelligence, speed and scale required in order to maximize both revenue and the quality of customer experience.

You’ll typically see pain points such as:

• a mess of digital commerce/marketing/back-end tools

• fragmented and disconnected end-to-end digital sales processes

• slow-moving stock, tying up working capital

• fast-moving stock, creating frequent stock out

• low on-time delivery rates from suppliers/drop-ship vendors

• high manual labor to introduce, improve or run end-to-end digital commerce business processes

• high order fulfillment costs, long order-to-cash cycles, high return rates

Emporix OE is a modern solution orchestrating business front-office processes based on Celonis process intelligence and the insights that it provides. This approach to business solutions is unique and efficient. It makes it possible for directly tie business KPIs and outcomes to the customer interactions, and to improve those interactions with the data flowing through the business.

Business value

Including OE in the management of your organisation process adds business value at many levels. Our digital processes can improve different aspects of your business at the same time, for example:

• reducing customer acquisition cost

• improving operational efficiency

• growing revenue and working capital

• lowering labour costs

Here are some specific examples of business aspects and the customer value that you can address with OE:

Business Aspect	Customer Value
Promote excess stock	Reduced working capital - excess stock is identified and sold to reduce the bound capital.
Avoid the promotion/selling of products with low stock or long lead times.	Reduced CAC - customers who click on ads of products no longer available incur cost without buying. Shorter order to cash cycle - orders with no delays do not cause delays in payments. Prevention of lost revenue - avoids customers leaving to procure product from an alternative vendor.
Minimize cancellation rates by providing intelligent delivery times driven by supplier performance.	Increase customer satisfaction - customers are closely engaged increasing their LTV and orders are delivered on-time, leading to higher overall customer satisfaction. Reduced CAC - expensive win-back campaigns are avoided. Increased revenue - more accurate delivery times allow sellers to manage customer expectations and reduce order cancellations, increasing the revenue retained.
Automated Re-Ordering - remind customers to buy on time, based on their consumption pattern and current order lead times.	Increase customer satisfaction - customers are closely engaged increasing their LTV and orders are delivered on-time, leading to higher overall customer satisfaction. Increased recurring revenue - create a recurring revenue stream without subscriptions.
Self Service Return - automate and improve the cost effectiveness of your return process.	Reduced cost of handling for returns - make automated decisions on how to handle and how much to charge for a return. Reduced return cycle times - improve customer satisfaction whilst reducing the cost and shortening the time of handling a return.
Supplier Promotions - promote products with kick backs/marketing funds from suppliers or manufacturers.	Increased or diversified revenue - establish or improve an additional revenue stream. Reduced procurement costs - push products to achieve a different discount tier when buying from a supplier.

Emporix OE is designed as a low-code solution to make it possible to deliver automated solutions fast, without needing developers. The platform can be still used by developers and the business or marketing teams.

Requiring less technical skills, OE improves time to market and business delivery. To use the solution, you don’t need to have multiple engineering teams focusing on integration and automation; let OE do the work.