# Generating a HAR File with Logs

In case of UI issues, you can contact Emporix Orchestration Engine support team at <support@emporix.com>. The team may ask you to provide a **HAR** (HTTP Archive format) file with logs generated from your browser. Generating a HAR file helps us to identify the issues. The HAR file is stored in JSON format and contains information about the web browser's interactions with a web server.

You can generate a HAR file from any browser, here are some examples.

{% hint style="warning" %}
To maintain the privacy and ensure no sensitive data is stored, it's best if you create your HAR file in a private mode of your browser.
{% endhint %}

### Google Chrome

To create a HAR file in Google Chrome:

1. Open the Google Chrome browser and go to the page which you want to record.
2. To open the debug pane, press the **F12** button on your keyboard, or chose the three-dots icon on the right of the toolbar and go to **More tools** -> **Developer tools**.
3. Choose the **Network** tab.
4. Ensure that Chrome is recording, you should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, choose the **Play** button to start.
5. Choose **Preserve Log**.
6. Clear any existing logs by choosing **Clear network log**.
7. Reproduce the issue on the page where it occurred.
8. Stop the recording by choosing the **Stop recording** (red square) button.
9. Right-click anywhere in the list of network requests and select **Save all as HAR with content**.
10. Save the file to your computer.
11. Attach the HAR file to the OE support case.

<figure><img src="/files/WQrhQYda0DkaT9QMj8ZN" alt=""><figcaption></figcaption></figure>

### Safari

To create a HAR file in Safari:

1. Open the Safari browser and go to the page which you want to record.
2. In the **Develop** menu, choose **Show Web Inspector**. If you don't see the the **Develop** menu, you can enable it in your browser's advanced settings.
3. Go to the **Network** tab.
4. Reproduce the issue on the page where it occurred.
5. In the **Name** column, right-click the file where the issue occurred and then choose **Export HAR**.
6. Save the file to your computer.
7. Attach the HAR file to the OE support case.

<figure><img src="/files/CcMsJh6svX82veYO26NH" alt=""><figcaption></figcaption></figure>

### Microsoft Edge

To create a HAR file in Microsoft Edge:

1. Open the Microsoft Edge browser and go to the page which you want to record.
2. To open the debug pane, press the **F12** button on your keyboard, or go to **Tools** -> **Developer Options** -> **Network**.
3. Clear the session history by pressing the button indicated by three lines and a red "X".
4. Ensure that Edge is recording, you should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, choose the **Play** button to start.
5. Reproduce the issue on the page where it occurred.
6. Stop the recording by choosing the **Stop recording** (red square) button.
7. Right-click anywhere in the list of network requests and select **Save all as HAR with content**.
8. Save the file to your computer.
9. Attach the HAR file to the OE support case.

<figure><img src="/files/61uSnxAiUaNWNXhyjIGK" alt=""><figcaption></figcaption></figure>

### Firefox

To create a HAR file in Firefox:

1. Open the Firefox browser and go to the page which you want to record.
2. To open the debug pane, press the **F12** button on your keyboard, or go to **Tools** -> **Developer**.
3. Go to the **Network** tab and choose **Persist Logs**. You can find the **Persist Logs** option under the gear icon - Network Settings.
4. Reproduce the issue on the page where it occurred.
5. In the **Network** tab, right-click the file where the issue occurred and then choose **Save as HAR**.
6. Save the file to your computer.
7. Attach the HAR file to the OE support case.

<figure><img src="/files/3zES1wANdMCHRq5vzaCh" alt=""><figcaption></figcaption></figure>


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