We are enhancing our ACE platform with an improved journey-aware frontend, which is even more conversion-focused. A new Frontend AI Agent widget is now available under 'My Account'.
Collectively, these tools facilitate the discovery of products, navigation of the catalogue, and streamlined purchase completion, regardless of whether users are browsing as guests or signed in. Should they wish to, customers can also self-serve common tasks through the AI Agent. These include checking order status, finding products, managing the cart and updating account information.
The result is a faster path to purchase, higher confidence during checkout, and fewer support requests. At the same time, the framework remains flexible and can be extended to match project-specific requirements.
New features
Feature
Benefit
Order lookup & status
Fewer "where is my order?" questions, better post-purchase experience, and reduced support tickets.
Product discovery
Faster product finding and improved discovery. Supporting higher conversion, especially for large catalogs.
Cart management
Smoother checkout with fewer interruptions - reducing cart abandonment and increasing checkout completion.
Account & profile updates
Less friction maintaining account data. Fewer service requests and more accurate customer information.
