AI Agent Library

Make use of the predefined agents available out-of-the-box.

To make adoption easier, Emporix provides the Agents Library with prebuilt, ready-to-use solutions for common ecommerce needs. Among them are the Complaint Agent, designed to streamline how customer complaints are handled, the Anti-Fraud Agent, built to detect and respond to suspicious activity before it becomes a problem, the Support Agent, responsible for smooth communication about any issue, or Translation Agent that increases productivity. These agents run in the background, seamlessly integrating into business workflows, and help merchants ensure a more efficient, secure, and customer-friendly operation.

Predefined agents

Here are some use cases you can cover with the predefined agents from Emporix library:

• Complaints management - Use the Complaint Agent designed to streamline how customer complaints are handled, automating aspects of customer service.

• Transactions security - Use the Anti-Fraud Agent that detects and responds to suspicious activity before it escalates into a problem, enhancing security for transactions.

• Communication assistant - Use the Support Agent that enables the Slack tool. The agent bot is installed in your Slack workspace to allow teams to interact with the Emporix system directly within Slack channels. For example, you can inquire about orders, returns, or product updates right where your team communicates, fostering seamless collaboration.

Enabling a predefined agent from the library

To enable an agent based on the predefined agent, create a new instance out of the selected template.

1

Browse the predefined agents library

In the Management Dashboard, go to the Agentic AI -> AI Agents. In the Predefined Agents section, you can see all the agents available out-of-the-box for your use. Select the agent template and choose Add agent.

2

Add name and description

Customize the agent name and description to suit it better to your task.

3

Save the agent

Confirm creation with Save. The agent is created by the system and you get a notification that the agent is available in the My agents section.

4

Configure the agent

To adjust the way the agent operates, find the agent on the My agents list and choose the Configure option.

In the agent edition mode, verify the default setup and modify the agent prompt, tools, collaboration, LLM or other settings so that the agent fits your use cases. When done, save the changes.

For more information about the meaning of different agent settings, see the AI Agents.

5

Activate agent

From the My agents list, toggle active to enable the agent to work and react according to its purpose.

The agent is ready to take on an action when needed.