Customer Service (Customer Managed)
Customer-managed
Creates, manages, and deletes customer profiles
Key features and benefits
Provides rich customer profiles that are extensible with custom fields
Supports multiple addresses for payment and delivery
Enables social login with Twitter, Facebook, and other platforms
Offers self-service for customers to manage their profile information
Provides convenient login and removes login barriers with SSO for social logins
Captures data important for the business to serve customers better
Ensures secure login for customers to access their profiles
Generates proper authorization tokens:
Anonymous token - Used by the storefront to access public resources with read-only permissions; it allows customers to browse products, view prices, and add products to the cart and is not associated with any specific customer
SaaS (customer) token - A JSON Web Token (JWT) containing encrypted customer data; it functions similarly to the anonymous token, but is tied to a specific customer
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