Zendesk Emporix Connect

Integration with Zendesk can enhance your customer support service.

Zendesk is a customer service and engagement platform designed to help businesses improve their customer support operations. Emporix enhances the support workflow by connecting seamlessly with the platform.

With Emporix Connect for Zendesk Support, order information is integrated directly into the ticket view, providing support agents with instant access to key details such as ordered products or shipping and billing addresses.

By eliminating the need to switch between systems, this integration streamlines the process, enabling faster, more accurate responses. The outcome is a more efficient support operation and higher customer satisfaction.

To start working with Emporix Connect for Support:

1. Download the application from Zendesk App Marketplace.

2. Get your Emporix API Credentials. Go to Emporix Developer Portal -> Manage API Keys. In the API Key section you can check your clientID and Secret values.

Make sure you're checking your credentials for the right Emporix tenant. The tenant details are visible in the top-left corner. If you want to check the full list of your tenants, you can do so in the Tenant List section.

1. Copy your credentials (Client ID, Secret, and tenant) as they are required in the next installation steps.

2. Install the Emporix Connect for Support and provide the Emporix API keys credentials when requested.

3. During the installation process you can also set the OrderDisplayLimit. By default, the limit is set to 3.

For all the information about Zendesk Emporix Connect, refer to the Zendesk - Emporix Connect for Support.