# 2024-08-16: CE - Order Management

### Overview

In line with our commitment to customer satisfaction, our upgraded order management system has been developed to improve your service experience. This enhancement allows your support users to efficiently modify orders on behalf of customer requests, providing greater flexibility and ensuring satisfaction. As a result, we can offer a more responsive and personalized service to your customers.

### New features

| Feature                                  | Benefit                                                                                                                                                                                    |
| ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Order entries modifications**          | Support Users working with the Management Dashboard can now modify orders placed by customers, improving the overall customer experience.                                                  |
| **Order entries management restriction** | To ensure safety in the order flow, employees can only change orders up to the Total Authorized Amount for the original order.                                                             |
| **Completed orders not changeable**      | To guarantee the integrity of your order process, the system automatically disables the add functionality for your support users for any orders that have already been completed and paid. |

### Fixes and improvements

Order management - entries modification.

### Known problems

No known problems at time of release.

### Documentation and links

User Guides:

* [Orders](/ce/management-dashboard/orders-module/orders.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.emporix.io/release-notes/archive/2024/2024-08-16-ce-order-modification.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.