2024-08-16: CE - Order Management

Overview

In line with our commitment to customer satisfaction, our upgraded order management system has been developed to improve your service experience. This enhancement allows your support users to efficiently modify orders on behalf of customer requests, providing greater flexibility and ensuring satisfaction. As a result, we can offer a more responsive and personalized service to your customers.

What's new

Feature	Benefit
Order entries modifications	Support Users working with the Management Dashboard can now modify orders placed by customers, improving the overall customer experience.
Order entries management restriction	To ensure safety in the order flow, employees can only change orders up to the Total Authorized Amount for the original order.
Completed orders not changeable	To guarantee the integrity of your order process, the system automatically disables the add functionality for your support users for any orders that have already been completed and paid.

Fixes and improvements

Order management - entries modification.

Known problems

No known problems at time of release.

Documentation and Links

User Guides:

• Orders