Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Feature updates for 2023.
We have extended mixin schemas functionality so that it supports coupon entities. Now, you can provide your own customized fields for coupons as well. For more details, check out the What’s New table.
None as this is a new improvement.
None as this is a new improvement.
We are proud to announce a significant change in our journey: the renaming of our product from Commerce Execution Platform to Orchestration Engine. This change reflects our commitment to growth, evolution, and better aligning our brand with our vision for the future.
Together with our product name change, we've also decided to change some names inside the application, see the table below for details.
No known problems at time of release.
Using OE to orchestrate actions in multiple systems helps the business solve complexity but when something doesn't work, particularly while implementing an Digital Process, it’s harder to work out what went wrong. That's why we're excited to release our new OE Digital Process Debugger feature.
Management Dashboard support for coupons
Creating mixin schemas for coupons is possible in Management Dashboard. Customized mixin fields are visible when viewing and editing coupon items. That makes the integration of external generated codes easy and fast.
CXP
OE
Execution Template
Digital Process
Execution Context
Process Context
Execution Step
Process Step
Execution Template Debugger
Digital Process Debugger
This functionality permits effortless integration of external Identity Providers (IDP) with the Authentication system, without any coding required. employees provide complete configuration and support for this feature. can support you in this integration and it is significant to specify the required data for configuration. Required information and conditions that you must provide to is explained in .
Single sign-on:
Using services like for example Azure Active Directory (Azure AD) offers various advantages for both companies and users. Single sign-on significantly improves user-friendliness, as users only need to login once to access various applications and services. This eliminates the need to manage different usernames and passwords for different systems.
It ensures centralized access control, resulting in improved security. For example, Azure AD enables administrators to define and enforce policies that regulate access to applications. This unified management of access permissions helps to enhance security and provide more controlled access to sensitive data.
Every Identity Provider (IDP) that supports OpenID Connect can be easily configured and integrated.
None as this is a new feature.
None as this is a new feature.
System Management guide -
Authentication and access tools -
The Builder.io plugin enables easy integration with the Emporix Commerce Engine. The result? Seamless incorporation of product or category information from into Builder.io, ultimately enriching your content with accurate and pertinent details. A heightened sense of customer satisfaction and an increase in conversion rates.
For more details, check out the What’s New table.
None as this is a new plugin.
None as this is a new plugin.
System Management Guide -
Builder.io Docs
The new Payment Gateway Service provides a flexible architecture and the efficiency and security for your payment processes. With the integration of , we are empowering you with a robust, and scalable payment orchestration solution that simplifies the complexities of managing multiple payment gateways, processors, and methods.
On top of it, you can define an additional payment gateway in parallel to Spreedly in case your customer has a contract with a different provider. If you are running multiple sites on Emporix, you can offer different payment methods and currencies on each of them.
Together with Spreedly, we ensure your customers' payment data is secure. The solution is fully compliant with Level 1 PCI, and GDPR requirements in different geographies, worldwide.
The Assisted Buying feature is an improvement to an already existing Customer Service, it provides additional support to merchant customers. The main benefit of the feature is enhancing the customer experience, delivering swift assistance, and resolving issues efficiently. By doing so, it not only reduces the volume of customer calls but also simplifies the process of comprehending and addressing customer needs.
Creating product descriptions is labour intensive, manual and often repetitive work. With our support for AI generated product description and content you can significantly shorten your merchandising processes. You're able to quickly review and enhance the information about your product. This means, you can get more products online faster than ever before. Plus, you also save on working time and boost productivity.
With the introduction of the Management Dashboard - System Preferences, it is easy to maintain the necessary settings for the AI usage.
Configuration of payment strategies
Simplify the integration & speed up the implementation of Spreedly payment gateways by just configuring a new payment strategy within Spreedly for a new payment method - no coding.
Payment configuration per site
Merchant employees can just configure the relevant payment method on site level by using the .
Transaction log
Have a transparent overview within the about the transaction history for every order.
Refund creation
The merchant customer service can trigger refunds from the without logging in to several payment provider backoffices.
Capture
Provides the flexibility to adapt the capture trigger based on your business, for example: digital products you might want to capture instantly. In other cases, you might need to reserve an amount and capture the final amount later.
None as these are new services.
No known problems at time of release.
Activation on site level in Management Dashboard
Easy activation done by adding a relevant storefront URL to site settings to decide for which site the functionality is relevant.
Acting on behalf of the customer
The feature allows an employee to log in as a customer and perform specific actions on a storefront on behalf of the customer, for example: creating an order, returns or quotes.
None as this is a new feature.
No known problems at time of release.
Manage AI token & AI model
Easy to manage the AI token within the Management Dashboard. The AI model that has to be used is the gpt-3.5-turbo version. If you need to use another AI model, contact our .
Prompt support
Provide keywords that the AI model uses to understand the context and generate a more relevant response.
Product integration
The AI service is integrated into the product entity within the which provides your employees the possibility to generate meaningful content for your products.
None as this is a new service.
No known problems at time of release.
User Guides:
Creation of unidentified customers
Using existing user information to create new customers can greatly enhance the registration process for both customers and merchants. This streamlined approach improves efficiency and expedites the registration process.
Example storefront implementation
With the implementation example provided in our documentation, you, as a merchant or implementation partner, can accelerate this type of integration.
None.
No known problems at time of release.
System Management Guide -
Predefined integration
With the predefined integration, no coding is necessary on Emporix side. Just use the official plugin to save time in your project and use the seamless integration for your online shop.
Editing custom model, component, or symbol
Utilizing product data or categories from the Emporix Commerce Engine to add a field can greatly enhance the speed and efficiency of your editorial and product management processes. This approach reduces complexity, streamlines tasks and improves overall performance.
We are proud to release a new feature to help our customers deliver significant value for their business: an embedded drag and drop Form builder that can be used to create Forms and Surveys to be sent out on a scheduled basis, or on demand, to your customers and suppliers.
Digitally Transforming your Business and Automating Business Processes often requires a “human” step. That is, the process requires a human to interact and provide some form of data input, often into a digital form online. This new feature supports that capability and extends our Orchestration and Automation system out to “humans in the loop”.
No known problems at time of release.
Delivery Cycle Management is a major change and update to the Delivery and Shipping Services already existing in Emporix. The main change is related to the management of the delivery times, we now offer much more flexibility and extended possibilities for creating delivery slots.
The Delivery Cycle Management endpoints offer the ability to speed up the creation process of delivery times and non-delivery times through a bulk creation and time period feature. Furthermore, a large number of delivery slots can be created per day with different delivery methods. The corresponding delivery costs per delivery slot are directly displayed for optimized planning.
The corresponding maintenance options are available in the Management Dashboard.
The use of Mixin schemas as an extension concept offers you the possibility to design your platform flexibly, to extend it quickly and to respond to individual business requirements of your customers. This contributes to more efficiency, competitiveness and customer satisfaction. For more details, check out the What’s New table.
Orchestrating actions across multiple systems to improve business outcomes is what OE is designed for. To help you see if you are being successful with your digital process, we introduce our new KPIs and Analytics feature. The feature allows you to embed KPIs and Analytics on your “Process Effectiveness” right into the Emporix Management Dashboard.
Bulk creation
Simplifying the creation of periods, like non-delivery during Christmas.
Several slot definition per day
Flexibility to define several delivery slots per day to provide more precise delivery time slots for your customer.
Create and configure shipping zones
Creating delivery zones that can be based on country and postal codes.
Setup delivery windows, including blackout days
Meet customer expectations of available delivery days presented within the storefront.
Calculate shipping costs based on delivery time windows
Merchant employees know during delivery time creation which costs will be calculated.
Find locations from which ideally ship an order or from which a customer can collect and order
Customer can select from different delivery options.
None as these are new services.
No known problems at time of release.
User Guides:
Management Dashboard support for all relevant entities
Ensures that your data is consistent and structured, and it avoids data inconsistencies and ensures data quality. The ability to react quickly to market trends and customer needs gives you a competitive advantage.
Upload of json files
The validation during json file upload reduces the error rate and speeds up the implementation of customer-specific requirements.
Field settings
The ease of configuring each field in the Management Dashboard eliminates the need for programming, simplifying field implementation and allowing your IT department to focus on complex problems.
Different versions per object
Use of a basic schema, which can easily be extended by individual fields per object.
Unassign mixin schema
With this function, only usable mixin schemas are managed and assigned to the objects. No inconsistencies can arise and the backend users can define which version is the current one for which object, which speeds up change processes.
Localization
With support in the Management Dashboard, backend users can quickly and easily add localized fields that are immediately visible on the newly generated object.
None as this is a new service.
Management Dashboard currently provides support for creating customized fields only of certain types. To learn more, see . It is possible to add a schema with fields of all types through API, however the unsupported fields will not appear in Management Dashboard but will be visible on entity level as a separate tab. If you've added a schema with unsupported fields and you want to create or edit objects of such entity, also use API to be able to provide relevant values.
Configurable Analytics
Point and Click Publishing of your KPIs into the Management Dashboard.
Formatting control of your Analytics
Decide how your users should see the data.
KPIs and Analytics page in the Management Dashboard
Analytics that show how you are improving the business outcomes right next to the Digital Processes that improve them.
No known problems at time of release.
Configurable Connection to Celonis EMS
One time setup of your Intelligence API connection.
Image links only can be stored in the Commerce Engine, leaving the images where they are, served from an existing platform or Content Delivery Network (CDN)
User Guide —
Developer Guide —
API Reference —
Embedded Form Builder
Using our powerful drag and drop form builder you can build intuitive Forms and Surveys right in our UI. With a data-driven conditional field logic and validation you can meet all your business needs, and with our preview feature you can see how it will look to the end user.
In-built Internationalization
One form can have many translations. Simply download the translation file, add your translations, and upload again for easy management.
Form Scheduler
Once your Forms have been created you can easily create schedules to define when Forms should be sent out by email, and to which contacts.
Fully integrated with OE for Forms Automation
Using the built-in Form Submission event as a trigger in an execution template, you can easily set up automations to process the Form Submissions as part of your business process.
Form Submission
The Form Submission data is captured and stored with a unique ID so it can be searched and retrieved, as well as being passed on to other systems.
Form Analytics and Reporting
Over time, we can capture useful data to understand how the users are iterating with your Forms Surveys: Forms Sent, Forms Opened, Forms Submitted are all available to you in an easy to read graph, right in the UI.
Events are constantly triggered within the every time a shopping cart is updated, an order is placed or a product image is updated. These events are important for communicating with the storefront and in particular with a search engine used in the storefront so that its index can be updated with these changes.
Events are constantly triggered within the Commerce Engine every time a shopping cart is updated, an order is placed or a product image is updated. These events are important for communicating with the storefront and in particular with a search engine used in the storefront so that its index can be updated with these changes.
We already support one of the most popular search engines, Algolia, but to meet our customers' needs, we decided to expand the functionality to support others.
Rather than building many different adapters, we have instead developed a single connector that can convert these internal events into standard webhooks that a search engine can listen to. Once the search engine has registered to listen to these events, all that is left is to convert the event payload into a form that is recognized by the search engine in question. We have already prepared a configuration for the conversion that works with Algolia, Clerk, and Constructor.io.
With this new approach, any modern search engine can be integrated quickly and easily, resulting in flexibility and speed for our partners and customers when using Emporix CE.
None as these are new services.
No known problems at time of release.
User Guides:
Extensibility of a quote for customer-specific enhancements
Automation of the end-to-end process from Quote to Order
Automated integration into third-party applications via Webhook.
For more details, check out the What’s New table.
Integration with webhooks
Now it is possible to integrate other systems with our Quote Management Service by using Webhooks. This provides an easy way to send the quotation data from Emporix to a CRM and/or ERP system, which contributes to the automation of the business processes.
Mixins concept
With support for mixins, the quote process can be easily extended to provide a more optimized and customer-specific quote process.
Configurable Status Codes
Merchant's employees can define the relevant status codes which can be used by their customers within the business storefront to decline or request a change for a quote. These status codes can be used to understand better why quotes are not accepted by customers.
Order creation
To streamline and automate the end-to-end process from quote to order, an automated order creation for an accepted quote is provided.
Changelog
A detailed change history is now available for each quote. This means that all changes made by merchant’s employees are documented, which makes it easier to understand the different changes during the lifecycle of a quote.
None as these are new services.
No known problems at time of release.
User Guide —
Management Dashboard User Guide —
Developer Guide —
API Reference —
Emporix offers a sophisticated Quote Management Service fully integrated into the Commerce Engine (CE) and the Emporix Management Dashboard.
The Quote Service API endpoints can be used to receive quotes from the Storefront with transparent display of status fields to the customers and event-driven email notifications. In addition, quotes can be managed and approved by the Merchants’ Customer Service staff in the Emporix Management Dashboard, to provide an end-to-end quote management flow.
None as these are new services.
No known problems at time of release.
User Guide —
Developer Guide -
API Reference -
With the Emporix API Reward Points Service, you can ensure customer engagement and satisfaction by giving your customers reward points, for example for every successfully completed order.
These reward points can be automatically added to the customer's profile, which minimizes any manual overhead. In addition, your employees can add reward points manually, for example on the customer’s birthday. Points can be exchanged for coupons, which in turn can be used for future purchases.
Redemption options are not limited and can be configured for each tenant, which allows you to adjust the service to meet your and your customers' needs.
None as these are new services.
No known problems at time of release.
User Guide —
Developer Guide -
API Reference -
With the new customer management functions, the B2B customers are able to further optimize their internal processes. Unnecessary coordination and calls are eliminated through the introduction of rights & roles for customers. Furthermore, the efficiency of these processes is increased, which in the end speeds up the purchasing process for merchants and customers.
PDF generation
When a quote is created, a PDF containing quote details is generated and sent to the customer in a notification email.
Application integration
You can use other applications that work with our Quote Service API.
Configurable quote IDs
You can personalize the IDs of quotes within your system.
Time-limited quotes
The default expiration date of created quotes is limited to 30 days, but the time period is configurable.
Create quotes
Your employees, for example the Customer Service team, can now create quotes on behalf of your customers.
Submit quote requests
Your customers can submit quote requests on the storefront.
Customer accepts or declines quotes
The API provides your customers with the ability to decline or accept quotes on the storefront.
Merchant employees accept/decline quotes
Your Customer Service team can accept or decline quote requests placed by your customers.
Quote history
Our API makes it easy to publish a filterable list of quotes in your storefront application. That gives your customers an easy way to browse their quotes, along with their corresponding statuses.
Email notifications
We provide event-driven email notifications for your customers and employees.
Reward points validity
The reward points gathered by your customers are only valid for a specified amount of time.
Reward points management
Your team can add, delete, update, and retrieve reward points by using an application integrated with the Reward Points Service API. Reward points can be exchanged for coupons by the customers on your business storefront.
Storefront integration
With this feature, reward points can be exchanged for coupons by the customers on your business storefront. Customers can also check the balance of their points, along with a detailed summary of the points added, and a history of redemptions. When redeeming the points, customers can choose from several redemption options configured by your employees.
Process automation and integration with Order Service
By default, after a successful order placement, points are automatically added for the customer who placed the order. When a customer redeems points for a coupon, the points are automatically deducted from the customer's total sum of points.
Coupon generation and integration with Coupon Service
On your business storefront, customers can exchange certain amounts of reward points for coupons of a specified value, based on the available redemption options.
Configurable redemption options
It is possible to create numerous coupon redemption options for your customers, along with specific conditions that have to be met, for example the number of points necessary for the redemption. The available coupons have to be of the absolute or percentage type.
Money to reward points ratio
You can set a factor that allows you to calculate the number of reward points assigned to a customer after every successful purchase.
Rights & Role assignment
With predefined roles of an Administrator, a Purchaser and a Material Manager, your Customers can trigger approvals based on their decision matrix. Merchant employees can easily change roles for a customer or adapt the account limit on behalf of the customer.
Definition of account limit
Better control over account budgets for the company and their subsidiaries.
Automated creation of new customers
Streamlined creation process for the customer and less manual processes as a merchant.
Event driven notifications for customer creation and approvals.
Created customers are automatically and transparently notified. Approvers are aware of an open request, which leads to less manual steps.
Frontend integration
With the included frontend preparation, it is easy to make the rights & roles available to your customers, allowing them to manage the users themselves.
None as these are new services.
No known problems at time of release.
Emporix customers may want to allow their customers to return faulty or unwanted products. To make this process easier we have created a new Return Service which allows the creation and management of returns within the platform. Emporix customers can connect a form on their storefront to our new API to create a return, connected to orders and products within the platform, and use the API to show a list of returns for that customer. Returns can be updated and their status changed on the Management Dashboard, as well as via Emporix API.
None as these are new services.
No Known Problems at time of release.
User Guide —
Developer Guide -
API Reference -
Create a Return
Your Customers, and your Customer Service team, can now more easily return goods when needed.
Update a Return
Your Customer Service team can use the Management Dashboard or another application integrated via the Return Service API to update the return status and other fields.
Add multiple products, from multiple orders, to a single return
We make it easy to return goods from different orders in a single return, while still maintaining the links to the original orders and the products in them.
List Returns
Our API makes it easy to publish a filterable list of returns in your storefront application. Give your customers an easy way to see their returns and the products in them.
Webhook Integration
Customers can subscribe to Return Service “events” so that they can be used to trigger actions in other systems.