> For the complete documentation index, see [llms.txt](https://developer.emporix.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.emporix.io/release-notes/archive/2023/2023-10-30-ce-assisted-buying.md).

# 2023-10-30: CE - Assisted Buying

### Overview

The Assisted Buying feature is an improvement to an already existing Customer Service, it provides additional support to merchant customers. The main benefit of the feature is enhancing the customer experience, delivering swift assistance, and resolving issues efficiently. By doing so, it not only reduces the volume of customer calls but also simplifies the process of comprehending and addressing customer needs.

### New features

| Features                                         | Benefits                                                                                                                                                                          |
| ------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Activation on site level in Management Dashboard | Easy activation done by adding a relevant storefront URL to site settings to decide for which site the functionality is relevant.                                                 |
| Acting on behalf of the customer                 | The feature allows an employee to log in as a customer and perform specific actions on a storefront on behalf of the customer, for example: creating an order, returns or quotes. |

### Fixes and improvements

None as this is a new feature.

### Known problems

No known problems at time of release.

### Documentation and links

* [Business Guide](/ce/core-commerce/customer-management/assisted-buying.md)
* [Management Dashboard](/ce/management-dashboard/settings/sites.md#assisted-buying)
* [Customer Service](https://developer.emporix.io/docs/openapi/customer-tenant/)
* [Site Settings Service](/api-references/api-guides/configuration/site-settings-service.md)
* [Orders Service](/api-references/api-guides/orders/order.md)
* [Returns Service](/api-references/api-guides/orders/returns.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://developer.emporix.io/release-notes/archive/2023/2023-10-30-ce-assisted-buying.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.