2023-01-16: CE - Returns Service

Overview

Emporix customers may want to allow their customers to return faulty or unwanted products. To make this process easier we have created a new Return Service which allows the creation and management of returns within the platform. Emporix customers can connect a form on their storefront to our new API to create a return, connected to orders and products within the platform, and use the API to show a list of returns for that customer. Returns can be updated and their status changed on the Management Dashboard, as well as via Emporix API.

What's new

Features	Benefits
Create a Return	Your Customers, and your Customer Service team, can now more easily return goods when needed.
Update a Return	Your Customer Service team can use the Management Dashboard or another application integrated via the Return Service API to update the return status and other fields.
Add multiple products, from multiple orders, to a single return	We make it easy to return goods from different orders in a single return, while still maintaining the links to the original orders and the products in them.
List Returns	Our API makes it easy to publish a filterable list of returns in your storefront application. Give your customers an easy way to see their returns and the products in them.
Webhook Integration	Customers can subscribe to Return Service “events” so that they can be used to trigger actions in other systems.

Fixes and improvements

None as these are new services.

Known problems

No Known Problems at time of release.

Documentation and links

• User Guide — Returns guide

• Developer Guide - Returns Service guide

• API Reference - Returns Service