# 2023-01-16: CE - Returns Service

### Overview

Emporix customers may want to allow their customers to return faulty or unwanted products. To make this process easier we have created a new Return Service which allows the creation and management of returns within the platform. Emporix customers can connect a form on their storefront to our new API to create a return, connected to orders and products within the platform, and use the API to show a list of returns for that customer. Returns can be updated and their status changed on the Management Dashboard, as well as via Emporix API.

### New features

| Features                                                            | Benefits                                                                                                                                                                     |
| ------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Create a Return**                                                 | Your Customers, and your Customer Service team, can now more easily return goods when needed.                                                                                |
| **Update a Return**                                                 | Your Customer Service team can use the Management Dashboard or another application integrated via the Return Service API to update the return status and other fields.       |
| **Add multiple products, from multiple orders, to a single return** | We make it easy to return goods from different orders in a single return, while still maintaining the links to the original orders and the products in them.                 |
| **List Returns**                                                    | Our API makes it easy to publish a filterable list of returns in your storefront application. Give your customers an easy way to see their returns and the products in them. |
| **Webhook Integration**                                             | Customers can subscribe to Return Service “events” so that they can be used to trigger actions in other systems.                                                             |

### Fixes and improvements

None as these are new services.

### Known problems

No Known Problems at time of release.

### Documentation and links

* User Guide — [Returns guide](/ce/core-commerce/returns.md)
* Developer Guide - [Returns Service guide](/api-references/api-guides/orders/returns/returns.md)
* API Reference - [Returns Service](/api-references/api-guides/orders/returns.md)


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