# 2023-05-24: CE - Quote Management

### Overview

With the latest update of the Quote Management Service, Emporix provides an optimized quote management process in regard to:

* Quote history available for the merchant’s employees via changelog
* Configurable status codes/reasons to decline or request a change for a quote from customer perspective
* Extensibility of a quote for customer-specific enhancements
* Automation of the end-to-end process from Quote to Order
* Automated integration into third-party applications via Webhook.

For more details, check out the What’s New table.

### New features

| Feature                       | Description                                                                                                                                                                                                                                                             |
| ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Integration with webhooks** | Now it is possible to integrate other systems with our Quote Management Service by using Webhooks. This provides an easy way to send the quotation data from Emporix to a CRM and/or ERP system, which contributes to the automation of the business processes.         |
| **Mixins concept**            | With support for mixins, the quote process can be easily extended to provide a more optimized and customer-specific quote process.                                                                                                                                      |
| **Configurable Status Codes** | Merchant's employees can define the relevant status codes which can be used by their customers within the business storefront to decline or request a change for a quote. These status codes can be used to understand better why quotes are not accepted by customers. |
| **Order creation**            | To streamline and automate the end-to-end process from quote to order, an automated order creation for an accepted quote is provided.                                                                                                                                   |
| **Changelog**                 | A detailed change history is now available for each quote. This means that all changes made by merchant’s employees are documented, which makes it easier to understand the different changes during the lifecycle of a quote.                                          |

### Fixes and improvements

None as these are new services.

### Known problems

No known problems at time of release.

### Documentation and links

* User Guide — [Quote Management guide](/ce/core-commerce/quote-management.md)
* Management Dashboard User Guide — [Quotes guide](/ce/management-dashboard/quotes.md)
* Developer Guide — [Quote Service guide](/api-references/api-guides/quotes/quote/quote.md)
* API Reference — [Quote Service](/api-references/api-guides/quotes/quote.md)


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