# 2023-11-07: CE - Customer Rights & Roles

### Overview

With the new customer management functions, the B2B customers are able to further optimize their internal processes. Unnecessary coordination and calls are eliminated through the introduction of rights & roles for customers. Furthermore, the efficiency of these processes is increased, which in the end speeds up the purchasing process for merchants and customers.

### New features

| Feature                                                         | Benefit                                                                                                                                                                                                                                                                       |
| --------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Rights & Role assignment                                        | <p>With predefined roles of an Administrator, a Purchaser and a Material Manager, your Customers can trigger approvals based on their decision matrix.<br>Merchant employees can easily change roles for a customer or adapt the account limit on behalf of the customer.</p> |
| Definition of account limit                                     | Better control over account budgets for the company and their subsidiaries.                                                                                                                                                                                                   |
| Automated creation of new customers                             | Streamlined creation process for the customer and less manual processes as a merchant.                                                                                                                                                                                        |
| Event driven notifications for customer creation and approvals. | <p>Created customers are automatically and transparently notified.<br>Approvers are aware of an open request, which leads to less manual steps.</p>                                                                                                                           |
| Frontend integration                                            | With the included frontend preparation, it is easy to make the rights & roles available to your customers, allowing them to manage the users themselves.                                                                                                                      |

### Fixes and Improvements

None as these are new services.

### Known problems

No known problems at time of release.

### Documentation and links

* [Business Guide - Customer Management](/ce/core-commerce/customer-management.md)
* [Business Guide - Approvals](/ce/core-commerce/customer-management/approvals.md)
* [User Business Scenario](/ce/customer-use-cases/scenarios-introduction/right-roles.md)
* [Management Dashboard](/ce/management-dashboard/customer-management.md)
* [Customer Management Service](/api-references/api-guides/companies-and-customers/client-management/customer-management.md)
* [Approval Service](/api-references/api-guides/companies-and-customers/approval-service.md)


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