2023-05-15: CE - Reward Points Management
Overview
With the Emporix API Reward Points Service, you can ensure customer engagement and satisfaction by giving your customers reward points, for example for every successfully completed order.
These reward points can be automatically added to the customer's profile, which minimizes any manual overhead. In addition, your employees can add reward points manually, for example on the customer’s birthday. Points can be exchanged for coupons, which in turn can be used for future purchases.
Redemption options are not limited and can be configured for each tenant, which allows you to adjust the service to meet your and your customers' needs.
What's new
Reward points management
Your team can add, delete, update, and retrieve reward points by using an application integrated with the Reward Points Service API. Reward points can be exchanged for coupons by the customers on your business storefront.
Storefront integration
With this feature, reward points can be exchanged for coupons by the customers on your business storefront. Customers can also check the balance of their points, along with a detailed summary of the points added, and a history of redemptions. When redeeming the points, customers can choose from several redemption options configured by your employees.
Process automation and integration with Order Service
By default, after a successful order placement, points are automatically added for the customer who placed the order. When a customer redeems points for a coupon, the points are automatically deducted from the customer's total sum of points.
Coupon generation and integration with Coupon Service
On your business storefront, customers can exchange certain amounts of reward points for coupons of a specified value, based on the available redemption options.
Configurable redemption options
It is possible to create numerous coupon redemption options for your customers, along with specific conditions that have to be met, for example the number of points necessary for the redemption. The available coupons have to be of the absolute or percentage type.
Money to reward points ratio
You can set a factor that allows you to calculate the number of reward points assigned to a customer after every successful purchase.
Reward points validity
The reward points gathered by your customers are only valid for a specified amount of time.
Fixes and improvements
None as these are new services.
Known problems
No known problems at time of release.
Documentation and links
User Guide — Reward Points Management guide
Developer Guide - Reward Points Service guide
API Reference - Reward Points Service
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