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We are announcing an important update to the terminology used in our application - Digital Process is now called Value Stream. This change reflects our focus on the end-to-end value that you create for your customers rather than on the individual steps in a process. The term "Value Stream" more accurately represents how work, data and outcomes flow across your organisation to deliver measurable impact. As part of this update, you can see the term "Value Stream" throughout the application, including the navigation and documentation. Thank you for your continued trust as we refine and evolve the product to better support the way you deliver value.
Changes in Management Dashboard and Value Stream Modeller:
None as this is a new feature.
No known problems at time of release.
We’ve enhanced the Value Stream Modeller (VSM) experience to give business users more control over their value streams without needing the support from technical tools or teams.
You can now:
Switch back to older value streams versions and continue working from them as a new version.
Export a value stream from one tenant and import it into another directly from VSM.
This makes it easier to reuse best-practice value streams, maintain governance across tenants, and quickly recover or branch from previous versions—all within the VSM interface.
None as this is a new feature.
No known problems at time of release.
User Guides:
Find out what has recently been changed in Emporix products.
- new feature
- improvement
- major change
- minor change
OE
Orchestration
Digital Process
Value Stream
Process Library
Value Stream Library
Process Designer
Value Stream Designer
Selection and opening of older value stream versions
Quickly recover proven setups or undo unwanted changes without rebuilding from scratch.
Creation of new version from an older one
Safely experiment with improvements while keeping a clean version history and reducing business risk.
Process export from VSM
Reuse successful processes in other teams or regions, saving time and ensuring consistency standards.
Process import into another tenant
Roll out best-practice processes to new tenants faster, without manual reconfiguration.
Automatic versioning for imported processes
Get a clear, fresh starting point (version 1) for imported processes, making governance and tracking simple.
Stay up to date with the latest developments by subscribing to our Commerce Engine release notes and changelog. Receive notifications of New features, improvements, and fixes directly to your inbox, enabling you to maximize the value of your platform. Subscribe through the Documentation Portal to ensure you never miss any important updates.
Feature updates for 2024.
To ensure customers always work with the most current data structures, this Management Dashboard improvement introduces automatic visibility and management of the latest field versions across all entities. Users can now easily identify, access, and migrate to the newest schema versions — simplifying maintenance, improving data consistency, and enhancing system reliability.
None as these are new improvements.
No known problems at time of release.
In B2B commerce, pricing often relies on external systems, most notably ERP solutions, which manage customer-specific pricing data. This release enhances the quoting process by enabling seamless integration with such external pricing applications. These improvements not only simplify the management of complex pricing structures but also provide greater flexibility and efficiency for both merchants and customers.
The Custom Entity Framework enhances flexibility in our e-commerce applications. Your employees can now create, customize, and manage additional entities with custom fields tailored to your specific industry needs. This feature empowers you to support diverse use cases, e.g. such as contract management in B2B portals or industry-specific customer types. As a result, you can expect a more dynamic and adaptable e-commerce solution.
The new AI Logs view gives your teams end-to-end visibility into how AI agents operate across your business. With richer logging and clear performance summaries, you can drive higher ROI from AI initiatives, speed up troubleshooting, and demonstrate compliance to stakeholders and customers.
No known problems at time of release.
Feature updates for 2023.
Overwriting price with external price
Replace prices with customer-specific prices from external systems, ensuring transparency and strengthening loyalty.
Integration of external pricing, including external products
Integrate external prices even for products not yet in your eCommerce catalog, enabling faster responses and broader sales opportunities.
Separate line handling for duplicate products
Automatically lists identical products as separate lines within quotes, maintaining full transparency and clarity. Customers can easily review, compare, and adjust each product instance independently. This is leading to greater confidence and precision in their orders.
Mixins on all levels
Enables mixins to be applied across all quote levels, giving customers maximum flexibility to personalize their quotes and product combinations. This ensures complex structures are accurately reflected, enhancing customization and satisfaction.
None as this is a new improvement.
No known problems at time of release.
Custom object in Management Dashboard
Easily model your business needs by defining custom objects that reflect your unique industry requirements - whether it's contracts, subscriptions, or specialized customer profiles.
Custom field & attribute in Management Dashboard
Tailor your data with relevant fields - add industry-specific attributes (e.g., contract duration, VIP status, compliance tags) to improve data relevance and accuracy for your business operations.
Custom instance in Management Dashboard
Manage individual records effortlessly - create and modify unique entries (e.g., customer types, agreements, service plans) in real-time to adapt to evolving business needs.
None as this is a new feature.
No known problems at time of release.
User Guides:
API Reference
Request logs
Complete trace of every AI interaction for auditability, compliance, and customer dispute resolution.
Job logs
Visibility into all background AI jobs to optimize throughput, reduce costs, and prevent bottlenecks.
Session logs
Step-by-step view of each AI session to speed up troubleshooting and improve output quality.
Summary charts
High-level dashboards that highlight adoption, performance trends, and overall AI KPIs at a glance.
None as these are new improvements.
No known problems at the time of release.
User Guides:
Mixins for Cart Service (Management Dashboard)
You are now able to define your custom fields into the cart within the Management Dashboard. This enables seamless storage and usage of for example, a third-party data. This tailors the cart experience, and improves overall efficiency for your team.
None as this is a new feature.
No known problems at time of release.
Automatic Latest Version Display
You can rely on the most up-to-date field version directly at the entity level, ensuring your data model is current without the need for manual checks.
Version Update Notifications
Receive clear alerts when a newer field version is available, helping you stay proactive and informed.
Direct Link to Latest Schema
Navigating to the latest schema version is now simple: just click on the Technical view. This feature saves time and makes the update process more efficient.
Manual Migration Support
Perform manual migrations by simply selecting the new version, and easily maintain new fields. This gives you full control and flexibility during schema updates.
The Agentic Commerce Intelligence is built to advance the journey toward Autonomous Commerce. By automating routine tasks and workflows, it reduces operational burden, increases efficiency, and provides an adaptable architecture that grows with your business. With the General Availability release, enterprises gain access to a secure and extensible platform that enables immediate process automation through prebuilt agents, while also supporting flexible customization to meet evolving business needs. The Agentic Commerce Intelligence GA release underscores our commitment to providing enterprises with secure, scalable, and extensible automation solutions that drive measurable business outcomes.
None as this is a new feature.
No known problems at time of release.
User guides:
API Reference:
The new Module Manager introduces a major step forward in flexibility and user control. Previously, the module tree view was limited to replacing default modules through URLs. With the new Module Manager, we’re transforming that functionality into a fully customizable and intuitive experience. This upgrade empowers teams to personalize navigation structure, streamline module management, and tailor the workspace to fit specific business needs — all without technical barriers.
None as this is a new feature.
No known problems at time of release.
Management Dashboard:
In certain cases, custom discounts may be applied to specific products. These discounts originate from external systems, such as ERP, pricing tools, partner integrations, or loyalty platforms. These discounts are subject to customer contracts, promotional agreements, or bulk purchasing terms, and are integrated into the overall product pricing. If you're interested in incorporating externally sourced discounts, we offer a ready-to-use solution that allows you to apply external discounts at the cart level, ensuring accurate and dynamic pricing.
Extended the cart service with external discounts.
None as this is a new improvement.
API Reference:
This release provides shop administrators with greater flexibility and consistency when managing customer assignments across predefined groups and subsidiaries. The new controls ensure that customers are always assigned according to clear rules while providing options for how those assignments propagate between subsidiaries and the root company. This improvement helps to maintain clean and consistent customer group structures, reduce errors from conflicting assignments, and control how customer relationships are inherited across subsidiaries and the root company.
None as this is a new improvement.
No known problems at time of release.
Management Dashboard:
Flexibility and configurability are essential for effective coupon management in marketing. To meet this need, we have introduced the option for individual coupons to calculate discounts based on either the total or subtotal of the order.
Coupon service - setting calculation base
No known problems at time of release.
User Guides:
In order to maintain alignment with the Model Context Protocol (MCP) and to provide a more robust, future-proof integration experience, we are deprecating the SSE (Server-Sent Events) transport in the AI Service. MCP has officially deprecated SSE, and MCP clients are already moving away from it. In line with this, our MCP servers now support the Streamable HTTP Protocol instead, providing a modern, reliable and standards-compliant way to stream responses.
This change reduces long-term risk, simplifies integrations, and ensures that new capabilities can be delivered faster on top of a single, well-supported protocol.
None as these are new improvements.
No known problems at the time of release.
API:
User Guides:
We are releasing the Vendor Management, a key feature designed to empower vendors to manage their business autonomously and securely. This release enables vendors to access and control their own products, orders, and analytics, ensuring strict data privacy, operational transparency, and simplified vendor management for marketplace operators. This feature supports multi-vendor business models by enabling scalable, independent vendor operations within a single platform environment.
None as this is a new feature.
No known problems at time of release.
AI Smart Config simplifies tenant configuration through intelligent, AI-driven automation, removing the need for manual setup and significantly reducing initial effort. It offers clear and transparent configuration storage, making it easy to track and manage settings. With the flexibility to apply all configurations at once or adjust them individually, AI Smart Config adapts to your specific needs.
None as this is a new feature.
No known problems at time of release.
User Guides:
We are happy to announce that Orchestration Engine digital processes can now incorporate Cloud Functions as an alternative to process steps. This new integration allows you to seamlessly include Cloud Functions in your workflows, enabling real-time data processing, automated tasks, API handling, and IoT event responses directly within your digital processes.
A Cloud Function can be any web service with a public, internet facing, endpoint. This can include web services hosted in AWS, Azure and GCP as well as those internally developed, or provided by SAAS platform vendors.
No known problems at time of release.
In B2B environments, pricing is often managed through external applications, primarily ERP systems, which store essential customer-specific pricing data. This approach offers significant benefits, including the integration of personalized pricing and third-party price calculations. The use of external applications provides flexibility across diverse integration scenarios, ensuring precise, customized pricing for each customer. This solution not only streamlines the pricing process but also significantly improves overall operational efficiency.
Extend the cart service with a new external price determination strategy.
No known problems at time of release.
User Guides:
API Reference:
We have introduced company-specific pricing visibility to ensure that sensitive or negotiated price lists are shown only to the correct company and its subsidiaries. Price lists can now be restricted to a specific company, are no longer exposed by general customer groups alone, and automatically follow the logged-in company context, including inheritance from parent to subsidiary entities.
No known problems at time of release.
We have added a new Multi-Factor Authentication (MFA) feature to the Developer Portal under account settings. This feature allows you to enhance the security of your account with an additional layer of protection.
None as this is a new feature.
No known problems at time of release.
The new AI Smart Import feature simplifies data integration by streamlining uploads for brands, categories, catalogs, products, prices, media, and category assignments. Powered by AI, it automatically maps uploaded files to the system's data structure, saving your time and effort. Quickly import sample data and scale your business faster.
None as this is a new feature.
No known problems at time of release.
User Guides:
We are proud to announce a significant change in our journey: the renaming of our product from Commerce Execution Platform to Orchestration Engine. This change reflects our commitment to growth, evolution, and better aligning our brand with our vision for the future.
Together with our product name change, we've also decided to change some names inside the application, see the table below for details.
No known problems at time of release.
In line with our commitment to customer satisfaction, our upgraded order management system has been developed to improve your service experience. This enhancement allows your support users to efficiently modify orders on behalf of customer requests, providing greater flexibility and ensuring satisfaction. As a result, we can offer a more responsive and personalized service to your customers.
Order management - entries modification.
No known problems at time of release.
User Guides:
Timer events simplify the scheduling of digital process runs, allowing you to define precise start or wake-up points for your workflows. These events can be configured in three flexible ways: using context-driven logic, as a single event, or as recurring events.
No known problems at time of release.
The Storyblok eCommerce Field Plugin integrates with the Emporix Commerce API, enabling content editors to browse, search, and select products directly within the Storyblok editor. With built-in product search and category filtering, editors can quickly find the right items from the Emporix catalog and use them in their content, without ever leaving Storyblok.
None as this is a new feature.
No known problems at time of release.
Extensibility and Integrations:
Mixins are a fantastic extension concept that allows you to design your platform flexibly, extend it quickly and respond to the individual business requirements of your customers. This contributes to more efficiency, competitiveness and customer satisfaction.
For more details, check out the What’s New table.
Supporting now array, object, decimal attributes within the Management Dashboard. Also, it's possible to define the schema to accept null values.
None.
Management Dashboard User Guide -
Core Commerce Guide -
Developer Guide -
API Reference -
This improvement introduces new self-service product management capabilities for registered vendors. Vendors can now independently manage media, availability, and simple pricing of their products, as well as control product visibility through publish/unpublish options.
None as this is a new feature.
No known problems at time of release.
Initiating a digital process begins within the edit mode, where you can seamlessly create, modify, and test draft versions of your processes before deploying them to production. With draft versions, you can engage in iterative development of your processes, reworking the steps, and implementing enhancements in a controlled way.
No known problems at time of release.
In B2B commerce, companies often deal with different buyers or procurement teams for different organizations. With Customer Groups, we enhance our customer management capabilities and provide businesses with the ability to control customer access and purchasing visibility, to ensure that only the right people are seeing and doing what they should.
None as this is a new feature.
No known problems at time of release.
User guides:
Core Commerce:
Management Dashboard:
Customer Use Case:
API Reference:
When you are deeply familiar with your customer base and their preferences, the enhanced customer segments functionality allows you to respond to their needs with even greater ease. The new feature supports the addition of dedicated segment coupons, enabling you to offer customized discounts to specific groups of customers or for particular products or categories with just a few clicks.
Extended customer segments functionality with coupons assignment.
No known problems at time of release.
User Guides:
Management Dashboard:
Core Commerce:
Customer Use Cases:
API Reference:
API Reference:
API Developer Guide:
Our event driven platform offers flexibility and easy integration into existing systems, maximizing value for our customers. We provide customizable and configurable event management integration that avoids costly migrations or re-implementations. Customers can use their existing account with any event provider or switch to our service. This flexibility enables efficient optimization of existing processes and will save your investments.
For more details, check out the What’s New table.
Improvement to Webhook service.
None as this is a new improvement.
System Management Guide —
Configuration Guide -
User Guide -
Developer Guide —
The latest update brings you the Event Registry and Logs, simplifying event tracking within your tenant. Easily monitor all created events and delve into detailed event logs for comprehensive insights. With this enhancement, managing your tenant's activities is more efficient than ever.
Event registry
The list of events created in your tenant is now easily available.
No known problems at time of release.
Using OE to orchestrate actions in multiple systems helps the business solve complexity but when something doesn't work, particularly while implementing an Digital Process, it’s harder to work out what went wrong. That's why we're excited to release our new OE Digital Process Debugger feature.
No known problems at time of release.
As part of our continuous improvement of the Commerce Engine, we’ve added new capabilities to the Emporix API Media Management Service:
Our customers can now add images to Categories, as well as Products
Images can be uploaded to, and stored in, the Commerce Engine
Image links only can be stored in the Commerce Engine, leaving the images where they are, served from an existing platform or Content Delivery Network (CDN)
User Guide —
Developer Guide —
API Reference —
Further enhancements have been made to the management of items in the cart, with the aim of providing greater flexibility and control to you. By default, identical products are grouped into a single line item with an updated quantity. However, you now have the option to treat each item addition as a separate line item, enabling more advanced use cases such as promotions, varied delivery methods and custom pricing strategies.
This release is a preview version of the feature, which is not fully functional yet. Some capabilities may be incomplete or subject to change. To request access to this functionality, please contact the .
We are excited to announce the launch of Value Stream Modeller (VSM), a powerful and user-friendly platform designed to empower business users in creating and managing complex workflows with ease - no technical expertise required.
Retrieval-Augmented Generation (RAG) AI Tools facilitate the execution of semantic search operations by AI agents across domain-specific entities stored in vector databases, utilising LLMs. This capability enhances agent responses by grounding them in factual, real-time data, reducing hallucinations and improving accuracy.
RAG transforms user queries into vector embeddings and matches them against pre-computed entity embeddings using similarity metrics, enabling more accurate and context-aware retrieval even when there is no explicit keyword overlap.
A new cart validation endpoint is now available, enabling carts to be validated without applying any changes. This allows external systems to check cart consistency and business rules safely and efficiently. Additionally, a new configuration setting has been added to improve performance when working with large carts. It allows the system to skip validation of existing cart items when a new item is added, reducing processing time and enhancing the overall user experience.
This enhancement provides developers and system administrators with greater flexibility and control through the introduction of Custom Entity Management. Organizations can now define, extend, and interconnect entities to match unique business scenarios — such as for example contracts and products data - without relying on custom development. By enabling configurable entity definitions and relationships, the system becomes more adaptable, scalable, and aligned with complex enterprise requirements.
We are releasing a new feature that simplifies the way merchants manage their eCommerce process landscape. With import and export of digital processes and fully integrated into the Management Dashboard (MD), users gain an intuitive hub to manage complex workflows with speed and consistency. This enhancement enables teams to replicate processes across environments, accelerate feature onboarding, and ensure greater operational consistency — all of which are crucial for scaling and adapting in fast-moving digital commerce environments.
A digital process sometimes requires a user's or an external user's interaction, a human in the loop. To facilitate an external user working with their tasks, they can be accessed in the Task Inbox with the use of an access link. Individual tasks are aggregated in the Task Inbox.
Creating product descriptions is labour intensive, manual and often repetitive work. With our support for AI generated product description and content you can significantly shorten your merchandising processes. You're able to quickly review and enhance the information about your product. This means, you can get more products online faster than ever before. Plus, you also save on working time and boost productivity.
With the introduction of the Management Dashboard - System Preferences, it is easy to maintain the necessary settings for the AI usage.
We’re making it easier and safer for new customers to get started. With smarter default settings, secure password policies, and convenient self-service tools, shop administrators can manage onboarding with confidence while customers enjoy a smoother, more trustworthy first experience.
Accounts are activated only after proper verification or preparation — ensuring security, reducing risk, and building lasting trust from day one.
Orchestrating actions across multiple systems to improve business outcomes is what OE is designed for. To help you see if you are being successful with your digital process, we introduce our new KPIs and Analytics feature. The feature allows you to embed KPIs and Analytics on your “Process Effectiveness” right into the Emporix Management Dashboard.
Diagrams are essential for helping users understand the end-to-end digital process as it was designed, including all of the triggers, steps and conditional logic.
Viewing diagrams of your digital process can help in planning and designing the process. The diagrams show complex structures in a user-friendly way, making it easier to understand and providing a clear overview of the created digital process.
We are introducing new enhancements to the Value Stream Modeller (VSM), your platform for building and managing business workflows with ease, no coding required. These updates enhance VSM intelligence and intuitiveness, empowering you to design, visualise and automate complex business processes with unprecedented efficiency. These improvements empower teams to boost productivity, simplify process control, and integrate intelligence directly into their operational flows.
In a B2B scenario, address data, including shipping and/or billing information, is sourced from an external third-party application. This allows for the utilization of company information, streamlining the integration process. Furthermore, it now supports fully a centralized B2B process that can be automated. For more details, check out the What’s New table.
We are proud to release a new feature to help our customers deliver significant value for their business: an embedded drag and drop Form builder that can be used to create Forms and Surveys to be sent out on a scheduled basis, or on demand, to your customers and suppliers.
Digitally Transforming your Business and Automating Business Processes often requires a “human” step. That is, the process requires a human to interact and provide some form of data input, often into a digital form online. This new feature supports that capability and extends our Orchestration and Automation system out to “humans in the loop”.
We are happy to share that the Task Inbox that was previously accessible only by external access links, outside the Management Dashboard, is now fully integrated and available within the dashboard itself. This enhancement provides employees with a more streamlined and efficient way to access their tasks directly from the dashboard, improving overall convenience and workflow efficiency.
Employees can now easily manage all their tasks in one place, eliminating the need to rely on external links for task access. This update is part of our continuous effort to enhance user experience and productivity.
The Builder.io plugin enables easy integration with the Emporix Commerce Engine. The result? Seamless incorporation of product or category information from into Builder.io, ultimately enriching your content with accurate and pertinent details. A heightened sense of customer satisfaction and an increase in conversion rates.
For more details, check out the What’s New table.
With this update, we integrated our Orchestration Engine (OE) and Commerce Engine (CE) for quotes to enable a fully automated end-to-end process chain. This development is crucial to increase efficiency, save time, and provide our customers with seamless, quick, and reliable services. By eliminating manual processes and ensuring seamless collaboration between platforms, we enhance excellence and innovation in digital commerce.
For more details, check out the What’s New table.
This functionality permits effortless integration of external Identity Providers (IDP) with the Authentication system, without any coding required. employees provide complete configuration and support for this feature. can support you in this integration and it is significant to specify the required data for configuration. Required information and conditions that you must provide to is explained in .
Single sign-on:
Using services like for example Azure Active Directory (Azure AD) offers various advantages for both companies and users. Single sign-on significantly improves user-friendliness, as users only need to login once to access various applications and services. This eliminates the need to manage different usernames and passwords for different systems.
Separating your business logic from the implementation logic makes your solution easier to maintain, test and support. It also allows you to let your business users manage the business rules independently of the technical solution.
We are proud to release a new feature that delivers a powerful Decision Engine for your process designs, backed by a rich expression language, and a Rulestore for your business rules.
As a customer, you can define separate API keys for each service to have more precise control over API access. This functionality contributes to creating a safer environment by enabling better access management, meeting both the needs of customers and the desired security measures. Please see the details within the What’s New table.
Events are constantly triggered within the every time a shopping cart is updated, an order is placed or a product image is updated. These events are important for communicating with the storefront and in particular with a search engine used in the storefront so that its index can be updated with these changes.
Events are constantly triggered within the Commerce Engine every time a shopping cart is updated, an order is placed or a product image is updated. These events are important for communicating with the storefront and in particular with a search engine used in the storefront so that its index can be updated with these changes.
We already support one of the most popular search engines, Algolia, but to meet our customers' needs, we decided to expand the functionality to support others.
Rather than building many different adapters, we have instead developed a single connector that can convert these internal events into standard webhooks that a search engine can listen to. Once the search engine has registered to listen to these events, all that is left is to convert the event payload into a form that is recognized by the search engine in question. We have already prepared a configuration for the conversion that works with Algolia, Clerk, and Constructor.io.
Emporix customers may want to allow their customers to return faulty or unwanted products. To make this process easier we have created a new Return Service which allows the creation and management of returns within the platform. Emporix customers can connect a form on their storefront to our new API to create a return, connected to orders and products within the platform, and use the API to show a list of returns for that customer. Returns can be updated and their status changed on the Management Dashboard, as well as via Emporix API.
The new Replay feature allows you to replay a single step of a instance in a debug mode. It's applicable to all the steps that are built using scenarios and are in running or finished statuses. This enhancement enables you to test specific scenarios independently without rerunning the entire process. Each replay updates the logs with the latest results and records the run in 's scenario history for improved traceability.
The Assisted Buying feature is an improvement to an already existing Customer Service, it provides additional support to merchant customers. The main benefit of the feature is enhancing the customer experience, delivering swift assistance, and resolving issues efficiently. By doing so, it not only reduces the volume of customer calls but also simplifies the process of comprehending and addressing customer needs.
We are proud to release a new feature to help our customers address complex business use cases by calling another digital process from within a process step. We call these Subflows.
Subflows are a means of integrating one digital process into another. This proves beneficial if you aim to develop a more complex process to meet the requirements of a broader business use case. In such scenarios, you can integrate processes within each other, eliminating the necessity to run them independently.
AI Agents integration
You can now integrate our predefined AI Agents directly into your processes. This allows your processes to make intelligent decisions automatically, reducing manual intervention and improving overall efficiency.
Zoom in/ Zoom out
Managing large and detailed workflows is now easier than ever. You can zoom in to focus on specific steps or zoom out to view the entire process at a glance, ensuring better visibility and control over your operations.
Filter for trigger step
You can now define exactly when a trigger should start by setting flexible AND / OR filter conditions. This gives you precise control over process initiation, allowing for more accurate and tailored automation.
None as these are new improvements.
No known problems at time of release.
With VSM, users can:
Seamlessly build end-to-end business processes using a rich library of pre-built process features.
Retrieve data from multiple sources and integrate it into streamlined processes.
Eliminate the need for third-party applications, reducing manual efforts and operational complexity.
This release marks a significant step towards accelerating process automation, reducing the learning curve, and maximizing both productivity and operational consistency.
VSM is your key to simpler and smarter business operations.
No-code process creation
Enables business users to build workflows without technical skills.
Pre-built Value Stream Library
Reduces learning curve and speeds up process setup and implementation.
End-to-end process automation
Minimizes manual effort and boosts operational efficiency.
User-friendly interface
Increases adoption and productivity across business teams.
None as this is a new feature.
No known problems at time of release.
API Reference —
Strategy selection
Benefit from a simple and fast strategy configuration that only needs to be customized, saving your valuable time and resources. There are 3 strategies available that you can choose from according to your needs: a shared account, a custom account, and HTTP.
Strategy configuration
Use the account in case you do not have any event provider in place. Nothing to do on your side. Connect your own account e.g. Svix by only providing an API key to use your current plan. That protects your investment. Or, use another third party event provider by setting up an account there and just provide the API key, secret and custom header information.
Different destination URLs per event for the HTTP provider
When using HTTP strategy, increase your efficiency by adding different target URLs to receive automatic notifications for important events in addition to your main URL.
New keepAsSeparateLineItem=true option
This function enables each addition of a product to be displayed as a separate line item, making it ideal for advanced use cases, like promotions buy 2, get 1 free.
Default behavior (false) assumed
The legalEntityId is now embedded in the authorization token, ensuring secure and precise access to resources across the storefront..
None as this is a new feature.
Quotes do not support separate line items yet.
Aggregated API usage metrics (total & per endpoint)
Enables administrators to monitor API consumption patterns and identify high-traffic endpoints, supporting scaling and optimization decisions.
Webhook events tracking
Provides transparency on triggered webhook events, assisting with event-driven system integrations and usage analysis.
Storage consumption
Gives insights into current storage usage and growth over time.
AI tokens consumption
Offers visibility into AI resource usage, helping manage consumption and predict token requirements for future usage.
Selectable time periods (daily, weekly, monthly)
Allows flexible analysis of trends over customizable timeframes, facilitating detailed usage monitoring and reporting.
Visualized statistics through charts & tables
Presents data in clear, actionable formats, making it easier to interpret.
Multiple tenant selection
None as this is a new feature.
No known problems at time of release.
Context-dependent mixin filters
Only relevant mixins for the respective entity are displayed. For example, for products, only product-related mixins are displayed.
Dynamic visibility of new fields
Newly added mixin fields are immediately available in the filter options, without the need for manual adjustments.
Quick search for custom mixins
Users can quickly find relevant entity-specific attributes and add them directly to the filter without manually browsing long lists. It applies to the entities with the supported mixin schemas: category, company, coupon, customer, order, price list, product, quote, and return.
None as this is a new feature.
No known problems at time of release.
User Guides:
RAG_EMPORIX tool
Leverage the native Emporix tool for indexing and retrieval of Emporix-managed entities without managing external infrastructure. Configure semantic search for products with customizable indexed fields including mixins.
Semantic search
Enable agents to perform context-aware searches based on semantic meaning rather than keyword matching. This can automatically break large product content into AI-friendly chunks to boost response quality across AI-powered search and assistants.
Automatic reindexing
Enable controlled full reindex runs, making large catalog changes or data clean-ups safe. Products are automatically reindexed when modified, ensuring embeddings stay up-to-date with the latest product information.
RAG Tool creation
Introduce reusable RAG tools that product, sales, and support applications can plug into, accelerating rollout of new AI use cases.
RAG_CUSTOM tool
Integrate with external vector databases (currently Qdrant) for organizations that prefer complete control tailored RAG experiences over vector storage, scalability, performance tuning, or cost management.
Configurable indexed fields
Select specific product fields to include in embeddings, with support for localized fields and mixin schemas, allowing fine-tuned search relevance.
None as this is a new feature.
No known problems at time of release.
User Guides:
API Reference:
Information intuitive grouped
It reduces uncertainty and improves clarity, enabling new users to understand faster and onboarding to run more smoothly.
Financial values better organized
This improves efficiency for operations teams by reducing the time spent finding essential financial data.
None as this is a new feature.
No known problems at time of release.
Cart Validation
Seamless integration, zero disruption – validate carts without changes, ensuring smooth checks and better system interoperability.
Management Dashboard - Configurable Validation
Faster cart performance, smoother shopping – add items to large carts without delays, delivering a quicker and more responsive experience.
Extended the cart service with item validation.
None as this is a new improvement.
User Guides:
API Reference:
Entity reference
Establish clear reference between custom entities using reference types like CART, CATEGORY, CUSTOMER, CUSTOMER_SEGMENTS, LEGAL_ENTITY, MEDIA, ORDER, PRICE_LIST, PRODUCT, and any CUSTOM_ENTITY - such as one-to-one or one-to-many relationships. This ensures consistent data flow and accurate system behavior across modules.
Document Attachments
Attach supporting documents, like specifications or contracts, directly to custom entities. This centralizes information, improves traceability, and streamlines collaboration.
None as this is a new improvement.
No known problems at time of release.
Export digital process as .json files
Teams can quickly replicate and back up workflows across environments. This reduces manual setup time and ensures consistency in operational execution.
Import digital process as .json files
It accelerates onboarding of features and new environments by allowing instant deployment of standardized workflows, minimising configuration errors and boosting team efficiency.
MD Import/Export capabilities
It provides a centralised, user-friendly interface within the MD for managing complex workflows. This empowers merchants with faster process iteration and improved scalability.
None as this is a new feature.
No known problems at time of release.
Creation of unidentified customers
Using existing user information to create new customers can greatly enhance the registration process for both customers and merchants. This streamlined approach improves efficiency and expedites the registration process.
Example storefront implementation
With the implementation example provided in our documentation, you, as a merchant or implementation partner, can accelerate this type of integration.
None.
No known problems at time of release.
System Management Guide -
Task attributes
In addition to providing access to the individual tasks, the Task Inbox contains information about each task, such as when the tas was created, when it is due, and the current status of the task.
Access links
Easily share an individual link to the Task Inbox that allows the user to complete their assigned tasks.
No known problems at time of release.
Task Inbox
Access all the tasks assigned to a single user.
Manage AI token & AI model
Easy to manage the AI token within the Management Dashboard. The AI model that has to be used is the gpt-3.5-turbo version. If you need to use another AI model, contact our .
Prompt support
Provide keywords that the AI model uses to understand the context and generate a more relevant response.
Product integration
The AI service is integrated into the product entity within the which provides your employees the possibility to generate meaningful content for your products.
None as this is a new service.
No known problems at time of release.
User Guides:
Digital Commerce Platform
Commerce Engine
DCP
CE
No known problems at time of release.
Configurable settings in Management Dashboard System Preferences for newly created customers
New customers can be created within Management Dashboard with active=false and onHold=true settings (configurable via system preferences). You can fully prepare the customer account before activation — for example, setting up shopping lists, price lists, or group assignments — so that when the customer is onboarded, everything is ready for a smooth and personalized start.
Default settings for newly created customers
System preferences let shop administrators define the default values for active and onHold. If no preferences are set, the system defaults to active=true and onHold=false. That offers you flexibility to align with business rules while keeping governance consistent across your teams.
Configurable initial password
Shop administrators can define an initial password during customer creation within Management Dashboard. That simplifies your customer onboarding and prepares customers to access their accounts immediately.
None as this is a new improvement.
No known problems at time of release.
Management Dashboard:
API Reference:
Configurable Analytics
Point and Click Publishing of your KPIs into the Management Dashboard.
Formatting control of your Analytics
Decide how your users should see the data.
KPIs and Analytics page in the Management Dashboard
Analytics that show how you are improving the business outcomes right next to the Digital Processes that improve them.
No known problems at time of release.
Configurable Connection to Celonis EMS
One time setup of your Intelligence API connection.
Using the View digital process feature you can view the diagram of your right away next to the process.
Better comprehension
Visual representation helps in process comprehension by providing a clear overview of the flow, its components, and interactions.
No known problems at time of release.
Easy access to process visualization
Company location addresses definable
Accessing shipping or billing information simplifies the integration process, resulting in more efficient data processing.
Front end ready
Easily integrated into front-end processes, this solution ensures that your customers always have the proper address information for the order process.
None
No known problems at time of release.
Business Scenarios -
User Guide -
API Reference -
Embedded Form Builder
Using our powerful drag and drop form builder you can build intuitive Forms and Surveys right in our UI. With a data-driven conditional field logic and validation you can meet all your business needs, and with our preview feature you can see how it will look to the end user.
In-built Internationalization
One form can have many translations. Simply download the translation file, add your translations, and upload again for easy management.
Form Scheduler
Once your Forms have been created you can easily create schedules to define when Forms should be sent out by email, and to which contacts.
Fully integrated with OE for Forms Automation
Using the built-in Form Submission event as a trigger in an execution template, you can easily set up automations to process the Form Submissions as part of your business process.
Form Submission
The Form Submission data is captured and stored with a unique ID so it can be searched and retrieved, as well as being passed on to other systems.
Form Analytics and Reporting
Over time, we can capture useful data to understand how the users are iterating with your Forms Surveys: Forms Sent, Forms Opened, Forms Submitted are all available to you in an easy to read graph, right in the UI.
No known problems at time of release.
Task Inbox
Access all the tasks assigned to a single user within Management Dashboard.
No known problems at time of release.
Standards-Based Authentication
Ensures secure and interoperable authentication across modern applications and platforms.
Centralized Identity Provider (SSO)
Delivers a unified login experience and centralized user management across multiple systems.
Role-Based Access Control (RBAC)
Ensures that users have access only to the resources they need, enhancing security and operational efficiency.
Social & External Federation
Simplifies user onboarding and authentication by allowing users to log in with existing credentials.
None as this is a new feature.
No known problems at time of release.
Predefined integration
With the predefined integration, no coding is necessary on Emporix side. Just use the official plugin to save time in your project and use the seamless integration for your online shop.
Editing custom model, component, or symbol
Utilizing product data or categories from the Emporix Commerce Engine to add a field can greatly enhance the speed and efficiency of your editorial and product management processes. This approach reduces complexity, streamlines tasks and improves overall performance.
None as this is a new plugin.
None as this is a new plugin.
System Management Guide -
Builder.io Docs Emporix Builder.io Plugin
Service Token for Service-to-Service communication
By implementing the tokenized integration of Emporix OE and Emporix CE, customers can now accept offers and trigger orders without direct interaction. This fully automated process chain accelerates the process for both the customer and the seller, increasing efficiency and drastically shortening the time to transaction processing.
Improvement of the Quote Service.
No known problems at time of release.
It ensures centralized access control, resulting in improved security. For example, Azure AD enables administrators to define and enforce policies that regulate access to applications. This unified management of access permissions helps to enhance security and provide more controlled access to sensitive data.
Every Identity Provider (IDP) that supports OpenID Connect can be easily configured and integrated.
None as this is a new feature.
None as this is a new feature.
System Management guide -
Authentication and access tools -
A powerful way to implement conditional logic in your digital process design.
Rulestore
Store your business rules and re-use them in your conditional logic.
Rich Expression Language
Behind the scenes there is a rich expression language that helps you model and implement your process decisions.
Full integration into the user experience
Create your business rules and conditional logic in the Management Dashboard, and view the rules that fired and their outputs in the Digital Process Debugger view.
No known problems at time of release.
Decision Engine
Manage Scope per service
Access control: Individual API keys allow precise control over which services or users are authorized to access the API. Each service has its unique key, ensuring access authorizations are more granular.
Misuse limitation: If a key is compromised or misused, access can be disabled for that specific key without affecting the others.
Error isolation: If any problems or errors arise, it is simpler to identify the service or user that is impacted.
None as these are new services.
No known problems at time of release.
User Guide -
With this new approach, any modern search engine can be integrated quickly and easily, resulting in flexibility and speed for our partners and customers when using Emporix CE.
None as these are new services.
No known problems at time of release.
User Guides:
Create a Return
Your Customers, and your Customer Service team, can now more easily return goods when needed.
Update a Return
Your Customer Service team can use the Management Dashboard or another application integrated via the Return Service API to update the return status and other fields.
Add multiple products, from multiple orders, to a single return
We make it easy to return goods from different orders in a single return, while still maintaining the links to the original orders and the products in them.
List Returns
Our API makes it easy to publish a filterable list of returns in your storefront application. Give your customers an easy way to see their returns and the products in them.
Webhook Integration
Customers can subscribe to Return Service “events” so that they can be used to trigger actions in other systems.
None as these are new services.
No Known Problems at time of release.
User Guide —
Developer Guide -
API Reference -
Management Dashboard support for customer addresses
Creating customized mixin schemas for customer addresses is now possible through the Management Dashboard, allowing visibility of mixin fields for improved support efficiency. This feature facilitates providing pertinent information, streamlining the support process.
Maintain your schema key
To streamline the implementation process and enhance the efficacy of your company's schema, you can now assign a schema key when creating a new schema. This facilitates ease of use and further serves the schema's purpose within your organization.
None as this is a new improvement.
None as this is a new improvement. See also the release note 08.11.2023 for Mixin Schemas.
Logs for replayed steps
Replayed runs are visible in the logs and in 's scenario history for better debugging.
No known problems at time of release.
Rerunning single process steps
This allows testing of separate scenarios without needing to run the entire digital process.
Set a Datastore from a CSV Upload
This module helps in organizing and maintaining data integrity by allowing the population of structured datastores. By using namespaces and unique key columns, it ensures data consistency.
List Values in a Datastore
This module provides a protected and controlled access to datastore values through a unique Magic Link ID. By using a single entry point for data retrieval, it ensures security and simplifies access management.
No known problems at time of release.
Activation on site level in Management Dashboard
Easy activation done by adding a relevant storefront URL to site settings to decide for which site the functionality is relevant.
Acting on behalf of the customer
The feature allows an employee to log in as a customer and perform specific actions on a storefront on behalf of the customer, for example: creating an order, returns or quotes.
None as this is a new feature.
No known problems at time of release.
Embedded digital process
By adding one digital process as a step of another, you can create processes that address larger business requirements without increasing the complexity and maintenance of the process design.
Easier monitoring
Without the need to run multiple digital processes separately to address a single business need, it's easier to monitor the process flow.
No known problems at time of release.
Management Dashboard support for sites
Creating customized mixin schemas for sites is now possible through the Management Dashboard. This feature facilitates extending a site with customer specific fields.
Process automation
Automate routine workflows to improve operational efficiency and reduce manual intervention.
AI Agents library
Immediately address common business use cases with ready-to-deploy agents, including Complaint Agent, Translation Agent, Support Agent and Anti-Fraud Agent. The Agents Library is designed as an expandable catalog so new agents might be added over time, offering merchants even more options to improve and automate their operations.
Custom agent creation
Support evolving business requirements while maintaining simplicity and adaptability.
Scalability and flexibility
AI Agents embed directly into your system with minimal configuration, accelerating time-to-value without disrupting operations.
Enterprise-grade security and compliance
Ensure GDPR readiness and maintain enterprise-grade governance with customer-controlled LLM usage and secure integrations.
Custom modules
Integrate your own tools or dashboards with unique URLs. This enables integration of external tools, reports, or dashboards directly into the main navigation — keeping everything in one unified workspace.
Removal of unused modules
You can remove the outdated or unused modules from the view, ensuring navigation stays relevant and focused on what matters most.
One-click reset to default
Quickly restore your navigation to its original setup anytime. Perfect for experimenting freely without worrying about losing standard structure.
Rearrangement of module hierarchy
Easily drag and drop modules to organize the navigation your way, creating a structure that fits how your team actually works.
Flexible naming and localization
Easily adapt module names to any language, making the navigation clear, consistent, and user-friendly for teams across regions.
Customizable icons
Personalize module icons (root level only) for better visual consistency with your brand. This improves recognition and usability, helping you to navigate more efficiently.
Integrate external discounts for different products from third party application
Merchants can define and manage product-specific discounts externally. These are automatically reflected in the cart, ensuring transparency and accuracy for customers.
Group assignment validation
Prevents conflicting group assignments, ensuring reliable permissions and cleaner customer management.
Subsidiary and root assignment control
Provides flexibility in customer visibility by allowing configurable options for whether subsidiary customers also appear at the root level.
Configurable inheritance rules
Aligns customer management with your business model through preferences to enable or disable assignment inheritance between subsidiaries and the root.
Emporix Management Dashboard configuration of calculation base value
Effortlessly configure coupons in just a few clicks, tailored to your needs. Choose between applying discounts to the total or subtotal order values, offering your customers flexible savings options while streamlining your process for maximum efficiency.
Deprecation of SSE transport in AI Service
Aligns with the official MCP specification, avoiding investment in deprecated technology and reducing future migration effort.
Support for Streamable HTTP Protocol on MCP servers
Provides a modern, reliable streaming mechanism with better compatibility, scalability, and observability.
Standardization on MCP-recommended transports
Ensures integrations follow the supported path, lowering maintenance costs and simplifying upgrades over time.
Secure vendor login with assigned credentials
Ensures vendors can safely access the platform with controlled user authentication.
Product management limited to vendor’s own products
Prevents data overlap and protects the integrity of vendor-managed product information.
Order visibility restricted to vendor’s products only
Enables focused order management and protects customer and vendor data privacy.
Support for multiple locations and users per vendor
Facilitates scalable operations for vendors with distributed teams or multi-location businesses.
Order split by Digital Process
Automatically separates a single checkout into multiple orders based on vendor ensuring accurate fulfillment and billing flexibility for customers.
Extension
Effortless integration with pre-prepared extension - ready to install and use immediately, no implementation required. Save time and focus on what matters most!
AI based tenant configuration
Transform your business setup with AI-driven tenant configuration. Effortlessly manage languages, business types, taxes, currencies, and more to streamline initial setups and adapt to changes in record time.
Saved configuration
Maximize transparency with automatically saved tenant configurations, providing clarity and peace of mind at every stage.
Applying configuration
Enjoy the ultimate flexibility to apply the entire configuration or just the parts you need, tailored to fit your organization's workflow perfectly.
Event-driven executions
Cloud functions are triggered by specific events, such as HTTP requests, file uploads, or database changes. This allows for automated, real-time responses to various conditions and inputs.
Full Integration with the process context
The Orchestration Engine can pull data from the process context to provide an input to the cloud function and the results of the cloud function can be returned as an event added to the process context.
Scalability
Cloud functions automatically scale with the volume of incoming events.
Overwriting list price with external price
It is possible to provide a price list until the customer requests a customer-specific price from an external pricing service. This allows the customer to see the price they are to pay, which increases customer loyalty.
Integrate external pricing including external product
Facilitate the integration of external prices even when the product is not part of your ecommerce application. That increases your possibilities and flexibility as a merchant and also your customers can start the purchase process with items without any price.
Customization of price strategy
At the tenant level, select the price determination method to be used. To activate the external price determination, simply initiate the process with a single click within the Management Dashboard System Preferences.
Company-specific price visibility
Ensures only the intended company can see negotiated or sensitive prices, reducing pricing leakage.
Company-based access control
Prevents users from seeing company specific prices unless logged in under the exact matching legal entity, even if they belong to a general customer group.
Subsidiary price inheritance
Subsidiary companies automatically see their parent company’s prices, simplifying maintenance of complex corporate structures.
Instant visibility on context switching
Price visibility updates immediately when the user switches the logged-in company, avoiding confusion and support requests.
Easy MFA setup with Authenticator Apps
Strengthen your account security by linking a mobile Authenticator App via QR code or manual key entry.
Simple management with the enable/disable option
Full control over your MFA settings with the ability to disable MFA at any time.
AI driven import
Get started quickly and effortlessly, with no need for complex implementations for imports.
Data mapping and transformation
Save time and reduce effort with automatic mapping and transformation of your uploaded JSON or CSV files into the data structure.
Mapping generation
Ensure precise data alignment while eliminating manual work and minimizing errors.
Mixin support
Easily adapt and fine-tune imports to meet your unique business requirements.
Sample Data support
Accelerate your project setup by importing sample data with a single click, saving time and ensuring a quick start.
CXP
OE
Execution Template
Digital Process
Execution Context
Process Context
Execution Step
Process Step
Execution Template Debugger
Digital Process Debugger
Order entries modifications
Support Users working with the Management Dashboard can now modify orders placed by customers, improving the overall customer experience.
Order entries management restriction
To ensure safety in the order flow, employees can only change orders up to the Total Authorized Amount for the original order.
Completed orders not changeable
To guarantee the integrity of your order process, the system automatically disables the add functionality for your support users for any orders that have already been completed and paid.
Use Context Variable
Use the information as a wake-up trigger for your digital process.
Single Event
Set up a specific point of time for your to run.
Repeating Event
Schedule recurring runs.
Product search
Quickly find the right products by name, saving time and ensuring accurate content updates.
Category Filtering
Effortlessly narrow down results, making it easier to highlight the most relevant products for your audience.
Direct Integration
Manage products and content in one place, reducing manual work and keeping your storefront always up to date.
Management Dashboard support for objects, arrays and nullable attributes
Empower your team with intuitive handling of complex arrays and objects. This provides your employees with a Management Dashboard wizard to distribute and organize development processes more efficiently, enabling your company to respond very fast to customer requests and market trends.
Displaying arrays and objects on entity level within the
The out-of-the-box arrays and objects are displayed automatically in a well-structured format, eliminating the need for further implementation, which speeds up project implementation. Objects, arrays, and decimals are available for all supported entities.
Media management
Vendors can upload, replace, or remove product media, ensuring product listings always look fresh and accurate without delays.
Availability management
Vendors can directly set stock quantities per tenant, giving customers real-time visibility into product availability.
Price management
Vendors can set or update a simple base price within their tenant’s defined currency, keeping product pricing accurate and consistent.
Publish & unpublish control
Vendors can unpublish or republish products, which gives them control over visibility while providers can configure permissions to match business rules.
Vendor specific dashboard permissions
Vendor specific scopes with manage rights can edit media, availability, price, and visibility, while those with view rights can only see product details — ensuring controlled access and compliance.
Draft digital process
While in this mode, you can focus on refining a single draft version of the process before you decide to publish it to production. A draft provides the opportunity to rearrange and revise your process multiple times, without affecting the production version.
Process testing
Test and validate your draft versions. You can thoroughly review all the triggers and steps you've built in your digital process to ensure functionality and accuracy.
Customizable user access
Define specific access such as order visibility per organization to match your business requirements.
Enhanced data security
Protect sensitive business information by restricting access based on roles and responsibilities.
Self-Service for end customers
End customers can independently manage their organization and users without relying on support teams.
Coupons in segments
By linking a coupon to a segment, you can offer even more personalization to your customers. Make a coupon for specific customers in a segment to encourage sales growth. If a segment is configured for certain products or categories, the linked coupons are valid only for the items specified.
Flexibility
Segments are a great powerful tool that let you put together specific products, categories, discount coupons and customer groups to make offers and marketing strategies that are just right for them. Such an approach brings more customer satisfaction and trust.
Event logs
The logs serve as a tool for troubleshooting, security analysis, compliance auditing, and performance monitoring. Event logs include such details as a timestamp, event type, source, severity level, and others.
In B2B scenarios, customers often act on behalf of multiple legal entities. To ensure accurate data access and proper segmentation, the storefront now identifies the company (legal entity) a user represents during each session.
None as this is a new feature.
No known problems at time of release.
User guides:
Core Commerce:
Management Dashboard:
Customer Use Case:
API Reference:
In the digital age, personalized customer experiences are at the heart of successful business strategies. Meeting individual needs through tailored content and campaigns demonstrates a deep understanding of diverse customer needs and preferences. That not only increases satisfaction but also fosters trust and loyalty to the commerce platform. Businesses gain a competitive edge through their ability to respond proactively to evolving customer needs, driving long-term customer retention and positioning themselves for sustainable success.
None as this is a new service.
No known problems at time of release.
User Guides:
Management Dashboard:
Core Commerce:
API Reference:
API Reference:
API Developer Guide:
Managing users rights and roles within the becomes easier and more intuitive. We have optimized the for creating and assigning roles and permissions to user groups with a possibility to use predefined access control templates. As the effect, your employees are able to access only the information relevant to their assigned roles or permissions, enhancing the security level.
For more details, check out the What’s New table.
Improvement to user management functionality.
No known problems at time of release.
In B2B contexts, there may be instances where additional fees are required for specific purchases from external sources. For instance, certain purchases may necessitate the addition of fees for specialized shipping, packaging, larger size, or freight costs, which would be included in the overall product price. If you are seeking a solution for integrating your custom fees with the Emporix Commerce Engine, we have a ready-made option for you. Commerce Engine allows you to add externally sourced fees at the cart level.
Extend the cart service with a new external fees calculation.
No known problems at time of release.
User Guides:
API Reference:
Delivery Cycle Management is a major change and update to the Delivery and Shipping Services already existing in Emporix. The main change is related to the management of the delivery times, we now offer much more flexibility and extended possibilities for creating delivery slots.
The Delivery Cycle Management endpoints offer the ability to speed up the creation process of delivery times and non-delivery times through a bulk creation and time period feature. Furthermore, a large number of delivery slots can be created per day with different delivery methods. The corresponding delivery costs per delivery slot are directly displayed for optimized planning.
The corresponding maintenance options are available in the Management Dashboard.
None as these are new services.
No known problems at time of release.
User Guides:
We're introducing a full integration of Commerce Engine events into the Orchestration Engine. This enhancement allows digital processes to be triggered directly from standard commerce events—without the need for custom connectors or middleware. With event data, now natively available in the Orchestration Engine, teams can build responsive, scalable processes faster.
None as this is a new feature.
No known problems at time of release.
You can now extend your quoting capabilities to B2C customers using the same robust tools already in place for B2B. This enhancement streamlines operations by enabling your team to manage all quotes—regardless of customer type—within a single platform.
None as this is a new feature.
No known problems at time of release.
User guides:
Core Commerce:
Emporix Management Dashboard:
Customer Use Case:
API Reference:
Managing users rights and roles within the Management Dashboard becomes easier and more intuitive. We have optimized the Management Dashboard for creating and assigning roles and permissions to user groups with a possibility to use predefined access control templates. As the effect, your employees can only see what they should see based on the assigned role / permission, enhancing the security level.
Improvement to user management functionality.
No known problems at time of release.
The Emporix AI architecture unlocks the power of AI for the commerce operations - enabling intelligent, real-time decision-making by connecting your systems to AI-agent-driven platforms through secure and structured integration. This ensures faster innovation, smarter automation and a future-ready digital commerce strategy. The Emporix MCP Server lays foundation for introducing intelligent capabilities to the system.
None as this is a new feature.
No known problems at time of release.
With the latest update of the Quote Management Service, Emporix provides an optimized quote management process in regard to:
Quote history available for the merchant’s employees via changelog
Configurable status codes/reasons to decline or request a change for a quote from customer perspective
Extensibility of a quote for customer-specific enhancements
Automation of the end-to-end process from Quote to Order
Automated integration into third-party applications via Webhook.
For more details, check out the What’s New table.
None as these are new services.
No known problems at time of release.
User Guide —
Management Dashboard User Guide —
Developer Guide —
API Reference —
The use of Mixin schemas as an extension concept offers you the possibility to design your platform flexibly, to extend it quickly and to respond to individual business requirements of your customers. This contributes to more efficiency, competitiveness and customer satisfaction. For more details, check out the What’s New table.
None as this is a new service.
Management Dashboard currently provides support for creating customized fields only of certain types. To learn more, see . It is possible to add a schema with fields of all types through API, however the unsupported fields will not appear in Management Dashboard but will be visible on entity level as a separate tab. If you've added a schema with unsupported fields and you want to create or edit objects of such entity, also use API to be able to provide relevant values.
The Extension has been enhanced to offer greater flexibility and customization. It is now possible to use individual modules separately, customize them to fit your needs, and make them available to your customers. Additionally, the latest version includes broader language support, improved modularity, and seamless integration with components, ensuring a more adaptable and user-friendly experience.
None as this is a new feature.
No known problems at time of release.
User Guides:
Emporix offers a sophisticated Quote Management Service fully integrated into the Commerce Engine (CE) and the Emporix Management Dashboard.
The Quote Service API endpoints can be used to receive quotes from the Storefront with transparent display of status fields to the customers and event-driven email notifications. In addition, quotes can be managed and approved by the Merchants’ Customer Service staff in the Emporix Management Dashboard, to provide an end-to-end quote management flow.
None as these are new services.
No known problems at time of release.
User Guide —
Developer Guide -
API Reference -
With the new customer management functions, the B2B customers are able to further optimize their internal processes. Unnecessary coordination and calls are eliminated through the introduction of rights & roles for customers. Furthermore, the efficiency of these processes is increased, which in the end speeds up the purchasing process for merchants and customers.
None as these are new services.
No known problems at time of release.
We have extended the Availability Service with the mixin concept. Now, you can provide your own customized fields for the availability as well. For more details, check out the What’s New table.
None as this is a new improvement.
Not yet available for the Management Dashboard.
We introduce a significant enhancement designed to streamline the purchasing process for first-time or occasional buyers. Recognizing the importance of a seamless shopping experience, we've implemented guest checkout options that simplify transactions, making it easier than ever for customers to make purchases without the need for an account. This update is part of our ongoing commitment to improve conversion rates and customer satisfaction, offering an attractive and welcoming environment for all users. Sellers can now provide an effortless way for buyers to shop, fostering a more inclusive and efficient purchasing journey.
For more details, check out the What’s New table.
None as this is a new feature.
No known problems at time of release.
Business Scenarios - and
API Reference -
API tutorial -
We have renamed Delivery Methods to Shipping Methods to and Delivery Zones to Shipping Zones across the platform. This change ensures consistency in terminology and aligns with industry standards, providing a more intuitive experience for our users. All references to delivery methods and zones have been updated to shipping in relevant sections, including settings, notifications, and documentation. Please note that this is a terminological change only.
Delivery management - entries modification.
No known problems at time of release.
The new Payment Gateway Service provides a flexible architecture and the efficiency and security for your payment processes. With the integration of Spreedly, we are empowering you with a robust, and scalable payment orchestration solution that simplifies the complexities of managing multiple payment gateways, processors, and methods.
On top of it, you can define an additional payment gateway in parallel to Spreedly in case your customer has a contract with a different provider. If you are running multiple sites on Emporix, you can offer different payment methods and currencies on each of them.
Together with Spreedly, we ensure your customers' payment data is secure. The solution is fully compliant with Level 1 PCI, and GDPR requirements in different geographies, worldwide.
None as these are new services.
No known problems at time of release.
In order to enhance your satisfaction and operational transparency, we provide a comprehensive API call tracking feature within the Management Dashboard. This feature will allow you to easily monitor your API usage and ascertain their remaining quota.
None as this is a new service.
No known problems at time of release.
User Guides:
The newly introduced Agent Import and Export capability enables organizations to seamlessly transfer agent configurations across tenants, driving operational efficiency and consistency.
This enhancement streamlines environment management across development, staging, and production, reducing setup time, minimizing errors, and accelerating delivery cycles — ensuring greater reliability and scalability for enterprise operations.
None as these are new improvements.
No known problems at time of release.
API Reference:
User Guides:
We have extended mixin schemas functionality so that it supports coupon entities. Now, you can provide your own customized fields for coupons as well. For more details, check out the What’s New table.
None as this is a new improvement.
None as this is a new improvement.
We’re excited to introduce a new capability that lets AI Agents seamlessly integrate with ecommerce events. AI can now recognize, process, and react to events like purchases, cart updates, and order cancellations in real time—driving smarter automation and more personalized customer interactions. These events can be set as triggers within AI Agent logic for effortless integration into the commerce processes.
None as this is a new feature.
No known problems at time of release.
User guides:
API Reference:
With the Emporix API Reward Points Service, you can ensure customer engagement and satisfaction by giving your customers reward points, for example for every successfully completed order.
These reward points can be automatically added to the customer's profile, which minimizes any manual overhead. In addition, your employees can add reward points manually, for example on the customer’s birthday. Points can be exchanged for coupons, which in turn can be used for future purchases.
Redemption options are not limited and can be configured for each tenant, which allows you to adjust the service to meet your and your customers' needs.
Statistics available per tenant
Providing real-time access to usage statistics per tenant empowers you to manage your tenants independently without needing to contact support.
API call tracking
By understanding your remaining quota, you can plan your API usage more effectively, ensuring they stay within your allocated limits.
Filtering of API calls within visualization
Filtering the API calls by day, week and month gives you a full visibility into your API consumption patterns, fostering your trust and transparency. Further usage data enables informed decision-making regarding API consumption, which may result in optimized usage.
Statistics based on a user role
Only the administrator and manager can view the API usage data. This allows for the appropriate individuals to be identified and held accountable for monitoring and tracking the data.
PDF generation
When a quote is created, a PDF containing quote details is generated and sent to the customer in a notification email.
Application integration
You can use other applications that work with our Quote Service API.
Configurable quote IDs
You can personalize the IDs of quotes within your system.
Time-limited quotes
The default expiration date of created quotes is limited to 30 days, but the time period is configurable.
Create quotes
Your employees, for example the Customer Service team, can now create quotes on behalf of your customers.
Submit quote requests
Your customers can submit quote requests on the storefront.
Customer accepts or declines quotes
The API provides your customers with the ability to decline or accept quotes on the storefront.
Merchant employees accept/decline quotes
Your Customer Service team can accept or decline quote requests placed by your customers.
Quote history
Our API makes it easy to publish a filterable list of quotes in your storefront application. That gives your customers an easy way to browse their quotes, along with their corresponding statuses.
Email notifications
We provide event-driven email notifications for your customers and employees.
Rights & Role assignment
With predefined roles of an Administrator, a Purchaser and a Material Manager, your Customers can trigger approvals based on their decision matrix. Merchant employees can easily change roles for a customer or adapt the account limit on behalf of the customer.
Definition of account limit
Better control over account budgets for the company and their subsidiaries.
Automated creation of new customers
Streamlined creation process for the customer and less manual processes as a merchant.
Event driven notifications for customer creation and approvals.
Created customers are automatically and transparently notified. Approvers are aware of an open request, which leads to less manual steps.
Frontend integration
With the included frontend preparation, it is easy to make the rights & roles available to your customers, allowing them to manage the users themselves.
Reward points management
Your team can add, delete, update, and retrieve reward points by using an application integrated with the Reward Points Service API. Reward points can be exchanged for coupons by the customers on your business storefront.
Storefront integration
With this feature, reward points can be exchanged for coupons by the customers on your business storefront. Customers can also check the balance of their points, along with a detailed summary of the points added, and a history of redemptions. When redeeming the points, customers can choose from several redemption options configured by your employees.
Process automation and integration with Order Service
By default, after a successful order placement, points are automatically added for the customer who placed the order. When a customer redeems points for a coupon, the points are automatically deducted from the customer's total sum of points.
Coupon generation and integration with Coupon Service
On your business storefront, customers can exchange certain amounts of reward points for coupons of a specified value, based on the available redemption options.
Configurable redemption options
It is possible to create numerous coupon redemption options for your customers, along with specific conditions that have to be met, for example the number of points necessary for the redemption. The available coupons have to be of the absolute or percentage type.
Money to reward points ratio
You can set a factor that allows you to calculate the number of reward points assigned to a customer after every successful purchase.
None as these are new services.
No known problems at time of release.
User Guide —
Developer Guide -
API Reference -
Simplifies the overview of all tenants assigned to a user, enabling quick switching and consolidated monitoring for multi-tenant administrators.
CSV download all selected tenants and per tenant
Allows exporting usage data in CSV format, either aggregated for all selected tenants or individually per tenant, supporting detailed reporting and offline analysis.
Legal entity recognition
You can now retrieve orders linked to the assigned company (legal entity), ensuring accurate order views and processing.
Improved authorization & security
The legalEntityId is now embedded in the authorization token, ensuring secure and precise access to resources across the storefront.
Frontend readiness
Maximize the efficiency of your storefront launch by utilizing pre-designed functionality, streamlining implementation processes.
support
Effortlessly create and modify customer segments with tailored categories, products, and customer assignments. This gives you the flexibility to target specific customers with a relevant content with ease.
Customer specific categories and products
Benefit from a bespoke shopping experience for your customers with personalized categories and products, tailored to the specific customers' preferences to enhance their journey and satisfaction every step of the way.
Granular segmentation
Take advantage of unlimited segmentation capabilities, enabling highly detailed and personalized solutions that adapt seamlessly to your evolving needs.
Storefront ready
Provide a personalized shopping experience by displaying only the most relevant products and categories so your customers can quickly and easily find exactly what they need.
User management customization
User-friendly interface for assigning roles and permissions allows you to configure access for relevant employees to streamline the processes in your company. You can specify the exact functionalities that an employee is authorized to read or manage.
Predefined roles templates
You can choose one of the predefined access templates for a user group with typical functions and roles.
Integrate external fees for different product from third party application
This feature enables merchants to define different fees for different products in their external applications, ensuring that the fees displayed to customers are always accurate and transparent.
Bulk creation
Simplifying the creation of periods, like non-delivery during Christmas.
Several slot definition per day
Flexibility to define several delivery slots per day to provide more precise delivery time slots for your customer.
Create and configure shipping zones
Creating delivery zones that can be based on country and postal codes.
Setup delivery windows, including blackout days
Meet customer expectations of available delivery days presented within the storefront.
Calculate shipping costs based on delivery time windows
Merchant employees know during delivery time creation which costs will be calculated.
Find locations from which ideally ship an order or from which a customer can collect and order
Customer can select from different delivery options.
Direct triggering from Commerce Engine events
Enables real-time initiation of digital processes based on commerce events.
Support for all standard Commerce events
Maximizes flexibility to respond to a wide range of commerce scenarios.
Commerce events fully integrated with Orchestration Engine
Reduces manual configuration and eliminates need for custom solutions.
Create quotes
Your Customer Service team can now create quotes directly on behalf of B2C customers—enabling faster responses, better service, and more sales opportunities.
Submit quote requests
B2C customers can easily request quotes while browsing your storefront, enhancing their buying experience and increasing conversion potential.
Customer accepts, declines or change quotes
B2C customers can accept, decline, or request changes to quotes—directly from the storefront—putting them in control of their purchasing decisions.
Merchant employees accept/decline quotes
Your service team can quickly review, accept, or decline incoming quote requests, ensuring smooth processing and faster turnaround time.
Quote history
We provide a filterable quote history in your storefront, allowing B2C customers to browse, track, and manage their quotes with ease.
Email notifications
Event-driven email alerts keep both your B2C customers and employees informed at every step of the quote process—driving engagement and reducing missed opportunities.
PDF generation
Every time a quote is created, a detailed PDF is automatically generated and sent to the customer—delivering clarity, trust, and a seamless customer experience.
User management customization
User-friendly interface for assigning roles and permissions allows you to configure access for relevant employees to streamline the processes in your company. You can specify the exact functionalities that an employee is authorized to read or manage.
Predefined roles templates
You can choose one of the predefined access templates for a user group with typical functions and roles.
AI and Automation Adoption
Connect intelligent agents to live commerce data and business logic through the Emporix MCP Server for smarter automation. With AI capabilities enabled directly on Emporix data, you can achieve greater revenue growth, scalability and operational efficiency.
Scalability of AI capabilities
Easily scale your AI integrations as your business grows, without disrupting existing services or workflows.
Future-proof of the commerce stack
Adopt a modern, modular integration strategy that aligns with evolving AI technologies and emerging use cases.
Integration with webhooks
Now it is possible to integrate other systems with our Quote Management Service by using Webhooks. This provides an easy way to send the quotation data from Emporix to a CRM and/or ERP system, which contributes to the automation of the business processes.
Mixins concept
With support for mixins, the quote process can be easily extended to provide a more optimized and customer-specific quote process.
Configurable Status Codes
Merchant's employees can define the relevant status codes which can be used by their customers within the business storefront to decline or request a change for a quote. These status codes can be used to understand better why quotes are not accepted by customers.
Order creation
To streamline and automate the end-to-end process from quote to order, an automated order creation for an accepted quote is provided.
Changelog
A detailed change history is now available for each quote. This means that all changes made by merchant’s employees are documented, which makes it easier to understand the different changes during the lifecycle of a quote.
Management Dashboard support for all relevant entities
Ensures that your data is consistent and structured, and it avoids data inconsistencies and ensures data quality. The ability to react quickly to market trends and customer needs gives you a competitive advantage.
Upload of json files
The validation during json file upload reduces the error rate and speeds up the implementation of customer-specific requirements.
Field settings
The ease of configuring each field in the Management Dashboard eliminates the need for programming, simplifying field implementation and allowing your IT department to focus on complex problems.
Different versions per object
Use of a basic schema, which can easily be extended by individual fields per object.
Unassign mixin schema
With this function, only usable mixin schemas are managed and assigned to the objects. No inconsistencies can arise and the backend users can define which version is the current one for which object, which speeds up change processes.
Localization
With support in the Management Dashboard, backend users can quickly and easily add localized fields that are immediately visible on the newly generated object.
Support for JavaScript and TypeScript
You have greater flexibility in choosing the preferred language, improving development efficiency and maintainability.
Introduction of extension template
Faster extension development with a ready-to-use template, reducing setup time and ensuring consistency in design and functionality.
UI language change notification for extensions
Improved user experience in multi-language environments, allowing extensions to react dynamically to language changes.
Mixins for Availability Service
Creating mixins for the availability service allows for the integration of all relevant fields to store availability information from third-party applications, such as for example SAP. This integration streamlines and automates e-commerce processes, enhancing efficiency for both your business and customers.
Guest checkout
This increases customer satisfaction, reduces cart abandonment, and leads to a smoother shopping experience overall. As a result, it can increase sales conversions for occasional or first-time buyers in the B2B or B2C space.
Assigning anonymously submitted orders to created account
Even if a customer chooses to remain anonymous, their orders are automatically assigned to them once they create an account. These orders can then be viewed under My Account -> Order Overview.
Guest customer validation
By implementing account existence notifications, we enhance customer service by preventing duplicate order creation. This streamlined approach benefits sellers by maximizing customer engagement and reducing redundant guest orders, ultimately fostering loyalty and repeat business.
Returns
Your employees can use the return function for guest orders without requiring the customer to have an active account. This guarantees a fully end-to-end order process for anonymous customers on the ecommerce platform.
Delivery Method
Shipping Method
Delivery Zone
Shipping Zone
Configuration of payment strategies
Simplify the integration & speed up the implementation of Spreedly payment gateways by just configuring a new payment strategy within Spreedly for a new payment method - no coding.
Payment configuration per site
Merchant employees can just configure the relevant payment method on site level by using the .
Transaction log
Have a transparent overview within the about the transaction history for every order.
Refund creation
The merchant customer service can trigger refunds from the without logging in to several payment provider backoffices.
Capture
Provides the flexibility to adapt the capture trigger based on your business, for example: digital products you might want to capture instantly. In other cases, you might need to reserve an amount and capture the final amount later.
Agent export
The process for backing up or sharing configurations between environments is streamlined and efficient. This ensures that replication and version control of agent setup is seamless.
Agent import
Eliminates the need to spend time on manual setup and reduces the risk of errors when replicating agents across multiple tenants or environments.
Validation import
Ensures data integrity and prevents configuration issues by identifying and resolving errors before they have an impact on the environment.
Environment portability
Allows for seamless portability between development, staging and production environments while maintaining secure, environment-specific settings.
Management Dashboard support for coupons
Creating mixin schemas for coupons is possible in Management Dashboard. Customized mixin fields are visible when viewing and editing coupon items. That makes the integration of external generated codes easy and fast.
Automated event processing
AI Agents automatically process commerce events (for example, purchases, cart updates, cancellations) and trigger workflows, reducing manual effort and operational costs.
Context-aware response engine
AI Agents deliver event-specific, real-time actions or communications that improve customer satisfaction.
Configurable event triggers
Standard and custom ecommerce events can be set as triggers, giving businesses flexibility to align automation with their unique processes needs.
Process integration
AI Agents embed directly into your system with minimal configuration, accelerating time-to-value without disrupting operations.
Orchestration Center provides you a single place to monitor what is going on in the Orchestration Engine. The center extracts and processes the data from the running in the system and displays the data in a visual way. Thanks to that, you get real-tme insights into the digital processes execution, so you can analyze the operations and identify potential inefficiencies or bottlenecks. You can act quickly and make the data-grounded decisions.
No known problems at time of release.
Reward points validity
The reward points gathered by your customers are only valid for a specified amount of time.
Real-time information
Get the immediate insights into the digital processes.
Monitoring
Check the processes performance and status.
Analysis
View the digital processes data and analyze the obstacles. Optimize easily based on the insights.
Alerting
Get immediate alerts about stuck processes or failing steps.
We are happy to announce the possibility to integrate Emporix with Magnolia CMS. This integration allows you to effortlessly connect product catalog and categories directly to Magnolia. With this new connector, Emporix products can be easily selected and showcased on websites managed through Magnolia CMS, enabling businesses to create a seamless and integrated online shopping experience.
None as this is a new service.
No known problems at time of release.
User Guides:
Seamless Integration
Effortless integration of Emporix products and categories into Magnolia CMS.